My account has been hacked and says that an account doesn't exist with my email.

Hi Jayden, I’m really sorry to hear you’ve lost access to your account. I know how frustrating and stressful that can be, and I’m here to help however I can.

The only way to recover a Microsoft account that may have been compromised is by filling out the account recovery form at account.live.com/acsr. This is the official method for verifying your identity and regaining access.

Be sure to include as much accurate information as possible. If it is not successful on the first try, do not be discouraged. It often takes more than one attempt.

Also, please review the information provided in this Xbox Support article:

https://support.xbox.com/en-US/help/account-pro...

Let me know if you would like help with the form or have any questions.

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

Unfortunately, it appears your account has been hacked and the email was changed. This is why it says the account doesn't exist, your email isn't registered to the account any more.

Since the account's email has been changed, I'm afraid it won't be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Oh sorry I don't check my email often and this was my last ditch effort in getting my account back and after I hadn't seen a reply for about 2 days I kinda gave up I'm able to chat now if your still willing to help me

1. Its a personal account

2. Last time I was able to sign in was about 4 months ago

3. Its a Gmail account

4. I've tried multiple different websites one being the Microsoft store and I've even tried the Xbox app (The account I'm trying to recover is my Xbox but its also my Microsoft)

Again I'm sorry for taking so long to respond

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community