My email got hacked and somebody changed it (the entire email) I wanna log back into it...

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

my account got hack back in my of last year i work really hard on my achievements i was a 74,000 somebody have nothing else to do and hack my stuff i report it that was hack and xbox support emailed me back that there was nothing wrong with the account
is there a way i can get back my gamerscore cause after all this when down extra security is require and text or email confirming is you

the hacker changed the email to begin with then I changed it back to my email and it said it would take 30 days and then it got hacked back into and now it wont let me change the email at all for 30 days. Not sure if that answered your question or not.

sorry for my english

The problem is that my Email got hack before and i got it back! and now is hack again!

i need help, i prove microsoft last time that the email is mine so why not now?

I am not able to use email to get back into account because whoever hacked my account changed the email