How to take my account back

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are simply indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

Here’s what you need to do:

Step 1: Use Microsoft’s account recovery form

Go to:

https://account.live.com/acsr

Enter the original email address or phone number associated with your account (even if it’s changed)

Provide an alternate email address where Microsoft can contact you

Answer as many questions as you can — use accurate information like:

Old passwords you’ve used

Services you’ve used (Xbox, Outlook, Skype)

Serial number for your Xbox console (if you know it)

Billing details (if you’ve purchased anything in the past)

Tip: Try submitting the form from a device or location you’ve used before — this helps Microsoft verify that it’s really you.

Step 2: Watch your alternate email for updates

Once you submit the form, Microsoft will review your request and usually respond within 24 hours.

If your request is approved, you will receive instructions on how to reset your password and recover your account. If your request is denied, you can try again — just double-check your answers and include as many details as possible.

Step 3: Add extra protection (after recovery)

If you recover your account, make sure to:

Add 2-step verification

Set up a recovery email and phone number

Enable sign-in alerts at:

https://account.microsoft.com/security

Please contact me if you need further assistance. I look forward to hearing from you.

Unfortunately, there is no other way to do this, as no agent can provide any information on this matter.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards Tadeu

Recover the account, you should have set up a recovery email. Also this is why you add 2FA, cant stress it enough how important it is.
anyway here the site for account hack

https://support.microsoft.com/en-gb...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 - microsoft

https://support.xbox.com/en-GB/help/account-profile/manage-account/compromised-account-solution - xbox

UNLINK ANY BANK CARDS TO STOP THEM BEING USED BY THE HACKED

Hi Deivysrub. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account was hacked.

Since the account's email has been changed, I'm afraid it won't be possible to recover the account. You would have to purchase Minecraft again from the new account you created. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Thanks,
Kyle

Hello Rax, sorry to hear you're having trouble with your account.

First, I'd like to mention that if you have any type of payment method on your account you should immediately contact their support services and report the account theft to them.

After that you should start a chat at https://support.xbox.com/contact-us and when you get to a fellow Xbox gamer ask to be escalated to a Microsoft Advocate to report the lost account.

More than likely no, you received the service and likely agreed to recurring billing to get the one free month it gives you.

We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused. If it appears refunds are being abused, we reserve the
right to stop offering them except where legally required.

All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider
a variety of factors like time since date of purchase, time since release, and use of the product.

For single-use items (like consumables or in-game currency), your request may be eligible only if the item wasn’t modified or used.

You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at Request
an Xbox refund. Tell us why you're requesting a refund. We use this information to improve our products and processes; and to hopefully minimize the need for future refund requests. If we grant refund
approval; you'll see the refund being processed on your Microsoft account; and you''ll no longer be able to use the content. The refund may take a few business days; and you may want to check with your bank to ensure the applicable payment method has been
properly credited.