The account got suspended due to suspicious security info change

Hi, Cake! It's my pleasure to assist you with this today.

Unfortunately, once Microsoft suspends an account due to unauthorized access, it can no longer be recovered through regular support channels. You should have received an email from them regarding the suspension. I recommend replying directly to that email to explain your situation and see if they’re able to assist you further.

I hope this helps! Let me know if you need any further assistance.

Thank you!

bad news. my account got suspended. apparently if the customer service thing changes my security info its a violation of their thing. welp atleast the hacker doesnt have my account :/

If you changed too much security info you will have to wait 30 days from that time to change or access your account for security reasons. That does not mean you got banned or suspended. If you got suspended you will see an enforcement action on this page:

https://enforcement.xbox.com/Enforcement/ShowEnforcements

And about the password reset thing and the other problems, can you explain in more detail?

sorry, i think i may have phrased it wrong, my account wasnt blocked due to suspicious activity, what happened was, i saw an email from 5 months ago notifying me about a log in attempt, one of those "if this wasn't you, take immediate action, but if it was, you can ignore this email" ones. however, since i only saw this email 5 months after it happened the account was already taken by this hacker. my main problem is that they've changed the security info for the account, changing the password AND email, so anytime i use my original email to try logging into that account, it says an account with this email doesnt exist. now i do have an email showing me what they changed the email to, but i dont know if they've changed any other security info. is there any way i can show someone at microsoft support the email i got so they can find the account and help me get it back? the original username was sonicdsx98000, and i believe i changed it at some point to N3XYLMA8O. if that helps.

I’m am not part of Microsoft in anyway, I’m independent. but I am aware you have to provide original info however, if the original info is changed regardless if they know it or not even if they know the original (pii) Personally Identifiable Information it still is declined and if it’s escalated they end up suspending it. Idk if you know but Microsoft follows a zero trust policy in account security, their are articles of customers and gamers getting past the forum and they provided (EVERYTHING) with the right information but once again there account ends up suspended or they are ended up told to make a new one. I was told because of the security information being changed