My xbox profile picture won't change and its custom

Hi, thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum. I'm just an ordinary Xbox player, not a Microsoft employee.

I hear you—trying to change your Xbox profile picture and it just won’t update, even though the image is appropriate and meets the rules. That’s definitely frustrating, especially when you’ve followed the process and nothing happens.

Here are a few things to check:

Make sure your image follows Xbox's content guidelines

Even if it seems fine, avoid anything that could be flagged (like faces with filters, logos, or anything stylized). Xbox has strict filters that sometimes block images even if they seem harmless.

Try uploading the image from the Xbox mobile app

Open the Xbox app on your phone

Tap your profile icon

Select “Customize” and try uploading the image again

This method tends to work more reliably than changing it on the console or PC.

Sign out and back in to refresh your profile

Sometimes it takes a few minutes or a full sign-out/sign-in cycle to push the changes.

Wait it out

Xbox sometimes delays the update if the image is pending moderation. Even for appropriate images, it can take a while to be approved.

If none of that helps and it’s been over 24 hours with no change, your image may have silently failed moderation. You can try uploading a different version (crop it, resize it, or use a more generic image) and see if that goes through.

Please let me know if you need any further assistance. Looking forward to your response.

I tried changing my picture to custom profile picture and it says pending wait for someone to verify it well its been 3-4 hours and still hasn't changed

I have same problem. My custom profile picture changed. But now, anytime I sign in on the profile with the custom pic, I can't see it. I just see the default Xbox one I had prior to the change. But apparently everyone else sees my custom picture. Even
when I sign into other profiles on this Xbox I can see the custom pic, but when I'm signed in on my main one, I don't see it. I remove my profile, power cycled, add my profile again, nothing. I see a snake profile picture on my Xbox, and on my PC, when login
on xbox.com. But my friends see my custom profile picture (Bela Lugosi, Dracula).

Hi Lucas, I’ve been having difficulties with changing my xbox profile picture to a custom image on xbox and on the xbox app. It keeps saying that’s its done uploading but it’s not updating it has been doing it for the past 2 days but I changed it to a default pic on Xbox but now I can’t change it to a custom one

As a proactive measure you should change your account password. Was the picture a default Xbox profile picture or a custom picture? If it was a custom picture MS could have changed if there was a complaint about it you shouldhave an email or message
though.