how to fix this

Discus and support how to fix this in XBoX Games and Apps to solve the problem; Hello my problem is this I can't play online matches on fifa 25, when I turn on the match on ultimate team it starts like the tutorial before the fans... Discussion in 'XBoX Games and Apps' started by Miroslav Stuchlak, Jun 24, 2025 at 2:33 AM.

  1. Miroslav Stuchlak
    Miroslav Stuchlak Guest

    how to fix this


    Hello my problem is this I can't play online matches on fifa 25, when I turn on the match on ultimate team it starts like the tutorial before the fans go on the pitch or I get a black screen and then it kicks me out of the match and tells me that I lost the super I don't have a wifi connection but I have a wifi connection and it's very good so I don't know why it's doing this, the xbox is being bought this winter.

    :)
     
    Miroslav Stuchlak, Jun 24, 2025 at 2:33 AM
    #1
  2. KarimGo2006 Win User

    How to fix this?!

    I already tried refreshing, and that's not my custom profile picture
  3. TomCole5 Win User

    How to fix

    Mine was doing this sent it back to Microsoft for a replacement
  4. Darhyl Mayte Amizola Win User

    How to fix?

    Hey Gabriel!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    If I may ask, may I know which platform device are you using to cancel the download, is it on Windows PC or Xbox console?
  5. MichałPytel Win User

    How to fix it?

    nvm it still doesn't work :(
  6. Daniel Gill_354 Win User

    How to fix this?

    Hi Davidsahm, my name is Daniel and I would be happy to help.

    Before offering you any help, I would like to know what steps you followed, you mentioned that you have tried everything but I would like you to specify the steps you have taken to try to solve the problem. I would recommend performing a reset on your console while keeping the games and applications by following these steps:

    1. Press the Xbox button on your controller to open the guide.
    2. Select Profile & system > Settings > System > Console information > Reset console.
    3. Select Reset and keep my games and apps. This will reset the operating system and remove all potentially corrupted data without deleting your games or apps.

    If the problem persists after this, it is possible that your console has a hardware problem, so it would be advisable to check if you have an active warranty to send it for repair. To do this, you must enter the following link and register your device:

    https://account.microsoft.com/devices

    Let me know if this information was useful to you, I await your response.

    Best regards,
    Daniel.
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how to fix this

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