why does it ask for a acsess pin?

Hi, John! It's my pleasure to assist you with this today.

Please try to enter a wrong PIN 3 times and check if that will let you reset the PIN.

If that still doesn't work, press the Home Button and then move to the right and select Sign In

Check how many Profiles you can see there.

You may need to ask the parent account if you can see one.

I'm looking forward to your response so we can sort this out.

Thank you!

anyone help wiyh why i cant acsess the beta fourms?

Hi, thanks for the reply.

In fact, it does not ask for the "Windows Hello PIN". It does, if it works. As explained above, I used to delete 1 Account in the Windows Settings, closed the XBOX App, then restartet it and then tried to login to a new Account, sometimes it worked then and asked for the PIN. But currently, doesnt matter what I try, it just kicks me back tot he "enter the password" screen as seen in the Screenshots, without asking for anything else nor the PIN.

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist

I was trying to do that.

I sign in to PC with his account and tried to open MSStore/Xbox launcher with my credentials. It asked for password than for PIN. PIN was not recognized [I am sure this is correct PIN]

Try using your Son's pin at that screen... I know, you're going to tell me it is your email that is shown... how could his pin work in that dialog box??

Don't ask me how/why, but it should. That is what I had to do to add MY store account to my kids login.