Why can’t I log into my Minecraft account?

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Are you playing the game on an Xbox Console?

Or you play Minecraft on a Windows PC?

Please give an update in order for the troubleshooting steps on the correct platform will be given.

Thank you very much.

Hi, I’m playing on console. To be specific, PlayStation 4

Thank you, Kamryn.

Please change your password before you try signing in to your Xbox.

Go to https://account.microsoft.com>;; Security> Change my password.

Kindly try to sign in after changing your password.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in.

If it will still not work, kindly turn off your device. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn it on.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

PS4, and the button to log in doesnt work

Hi Angel,

Thanks for reaching out to the forums. We understand you are having issues logging in. What platform are you playing Minecraft on? What is the error you get when you try and log in? Any additional information will help us to better assist you.

Thanks,

Brad