Can't recover MS account after Minecraft login loop

Discus and support Can't recover MS account after Minecraft login loop in XBoX Accessibility to solve the problem; Hi, I migrated my Minecraft account to a Microsoft account, and I still have access to my Microsoft Authenticator and know my password. However, I... Discussion in 'XBoX Accessibility' started by kestue, Jun 22, 2025 at 5:13 PM.

  1. kestue
    kestue Guest

    Can't recover MS account after Minecraft login loop


    Hi,

    I migrated my Minecraft account to a Microsoft account, and I still have access to my Microsoft Authenticator and know my password. However, I can’t log in or recover the account through ACSR. I need help regaining access to this Microsoft account, which is linked to my paid Minecraft license.

    While trying to login with Minecraft on PS5, I got stuck in a loop where it stated to paste in my Code from PS5 and then do the Microsoft login and then paste in the Code again and so on...

    I think this is what broke my account and now i cannot recover it.

    Microsoft account affected: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    (I am just using this account to create the question)

    :)
     
  2. kestue Win User

    Can't recover MS account after Minecraft login loop

    Whoops got it. Wrong top domain. Email uses de instead of com.
  3. Nathan Roberts (SN) Win User

    Can't recover MS account after Minecraft login loop

    No worries. Please can you tell me if you were able to sign into your Microsoft account on the overview page here: Microsoft account | Home?

    Thanks,

    Nathan
  4. Nathan Roberts (SN) Win User

    Can't recover MS account after Minecraft login loop

    Hey there, kestue

    Please can you try using the sign in helper tool to see if this flags up any potential problems with your account. The tool can be found here: Sign-in Helper

    Just so I can cover all bases. Please can you tell me if this is a Microsoft account or an organisation account?

    Thanks,

    Nathan
  5. kestue Win User

    Can't recover MS account after Minecraft login loop

    But I have the Authenticator app for a one time password which only verifies my sign ins...

    And if I sign in with my E-Mail and password, it prompts me:

    "We can't sign you in
    You've used an incorrect account or password too many times. If it's an organization account, it might not be active yet."
  6. Nathan Roberts (SN) Win User

    Can't recover MS account after Minecraft login loop

    Hey there, kestue

    If you have access to the Microsoft Authenticator app, you won't need to use the Microsoft ACSR tool to recover your account. Please can you sign into your Microsoft account here: Microsoft account | Home

    Once you have signed into your account. Please go back to your PlayStation and turn the console off completely. Then wait 30 seconds before starting the console again. After you have done this, please try going through the process of adding your Microsoft account to Minecraft.

    Hope this helps,

    Nathan
Thema:

Can't recover MS account after Minecraft login loop

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