How can I recover my purchases?

Hi, Mustaqim! It's my pleasure to assist you with this today.

It seems that your old account has been deleted from the system, which is why you were able to create a new Microsoft account with the same exact email. Regrettably, once the old account has been deleted from the system, all the information and the game that is linked to it will also be deleted. This means that you can no longer get the game even if you created the same exact email.

I hope this answers your question. Let me know if you need further assistance.

Thank you!

Was this ever solved? I lost all of my packs when updating to the latest bedrock version. How can I recover my previous purchases?

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft account being compromised. I understand how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Kindly follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Spencer C, my name is Courtney and I would be happy to help.

Since you don't remember your account password, I recommend that you fill out the account recovery form, that way you will send a ticket to the Microsoft account recovery team.

https://account.live.com/acsr

You can try all the emails you remember, or if you had a phone number attached to the account, you can use that too.

Unfortunately, an account cannot be recovered with the gamertag alone. Additionally, you can try alternative methods to recover your account here:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

Please note that no one here, including Microsoft support, can send password reset links for security policies since we do not have access to other users' information. We are just players like you!

Credits: https://answers.microsoft.com/thread/cbc6b914-f127-46a7-b892-cf4650bc327d

I hope you understand, I wish you good luck.

Best regards,
Courtney.

Hi JCostaJ123, my name is Daniel and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (You mentioned that you already did it but believe me, this is the only option there is to recover access to the accounts), I have also been through this situation and I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.