PC Xbox App not working

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you receive a message that the code has already been redeemed, make sure you haven't redeemed it yourself with another Microsoft account.

If there are other people in your home who have access to your codes, make sure they have not redeemed them.

Note Once a code has been redeemed on a Microsoft account, the content cannot be transferred to the correct account.
Check the Services & Subscriptions page to determine if the subscription has already been redeemed with your account.
To log in and review your current subscriptions, go to:

Services and subscriptions
Check your order history to determine if the Microsoft gift card has already been redeemed with your account:
Orders history

Information source (credits):
https://support.microsoft.com/threa...ión-xbox-40db5c71-aa95-a508-5651-8eb5b56f5c60

I hope I can help you solve it.

Best regards,
Marvina.

Hello! Thanks for your reply and for trying the steps. Kindly also try to delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.

This will only rescan all your downloaded files in just a few minutes then check the app again.

Hi theBondy,

Welcome to Microsoft Xbox Community Forum. I understand that you're experiencing issues with the Xbox PC App.

Just to make confirm, did you purchase the Game Pass Ultimate or PC Game Pass?



Based on the information you've provided; it seems that the issue might be related to the Xbox App or Gaming Services. Here are some possible causes and solutions:

1. Xbox App or Gaming Services might not be up to date. Please make sure that you have the latest version of the Xbox App and Gaming Services installed. You can check for updates by going to the Microsoft Store and clicking on the three dots in the top right corner, then click on "Downloads and updates" and check for updates.



2. Your account might not be provisioned for the environment. This error message usually appears when there is an issue with your account. Please make sure that you are signed in with the correct account and that your account is provisioned for the environment. You can check this by going to the Xbox website and signing in with your account.



3. Your Windows Firewall might be blocking the Xbox App. Please make sure that the Xbox App is allowed through your Windows Firewall. You can do this by going to the Windows Security app, clicking on "Firewall & network protection", then click on "Allow an app through firewall" and make sure that the Xbox App is allowed.



4. Your antivirus software might be blocking the Xbox App. Please make sure that your antivirus software is not blocking the Xbox App. You can do this by temporarily disabling your antivirus software and see if the issue persists.



5. Your internet connection might be unstable. Please make sure that you have a stable internet connection and that your network is not blocking the Xbox App. You can try resetting your network settings by going to Settings > Network & Internet > Network reset.



If none of the above solutions work, you can try resetting the Xbox App by going to Settings > Apps > Apps & features > Xbox > Advanced options > Reset. This will reset the Xbox App to its default settings and might help resolve the issue.



Here are some articles also that might be helpful:

- Troubleshoot issues with the Xbox app for Windows | Xbox Support

- PC Game Pass FAQ | Xbox Support

- All about Xbox Game Pass Ultimate | Xbox Support



I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,
Marrion

Hi there! This is Virginia O.

I understand that you are experiencing issues with Xbox App.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change language settings by opening Settings > Time & Language > Language & Region. Make sure English (United States) is at the top of the list.

Restart your laptop and access cloud gaming again.

And then reset the Xbox App. To do this, go to Settings > Apps > Installed Apps.

Find Xbox, click Advanced Options, then select Reset.

Restart your laptop and check if the issue persists.

Next is to check your display settings if your laptop has Variable Refresh Rate (VRR) enabled, please disable it in your graphics settings.

Then update Windows and Xbox App. Ensure that your Windows is up to date, go to Settings > Windows Update.

Open the Microsoft Store, go to Library, and update the Xbox app.

If the issue persist after performing the troubleshooting steps, kindly test cloud gaming on a different Wi-Fi network or use a wired connection to a more stable network connection. Please check if this works.

Thank you for your cooperation.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor.

I know how frustrating it is when the Xbox app just sits on the loading screen, especially after you’ve already reinstalled everything and updated Windows. Let’s try a few more steps that often fix this issue when the basics haven’t worked.

Step 1: Fully reset the Xbox App and Gaming Services

Even if you've reinstalled, cached data might still be stuck.

Press Windows key + R, type:

wsreset.exe

Then press Enter.

This clears the Microsoft Store cache, which also affects Xbox app behavior.

Go to Settings > Apps > Installed apps, find Xbox and click Advanced options.

Click Terminate, then Repair, then Reset.

Do the same for Gaming Services and Microsoft Store.

Step 2: Reinstall Gaming Services via PowerShell

This method works better than a regular uninstall sometimes.

Right-click Start, then click Windows PowerShell (Admin)

Paste the command below and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Then run this command:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

That will open the Gaming Services install page in Microsoft Store. Click Install, then restart your PC.

Step 3: Check Xbox-related services

Make sure these services are running:

Press Windows + R, type services.msc, and press Enter

Find and right-click these, then click Start (or Restart if already running):

Xbox Accessory Management Service

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Step 4: Disable overlays and third-party apps

Sometimes, apps like MSI Afterburner, Discord overlay, Razer Cortex, etc., can freeze the Xbox app at launch.

Try launching the Xbox app after doing a clean boot:

Press Windows + R, type msconfig

Go to Services, check “Hide all Microsoft services,” then click Disable all

Go to Startup tab > Open Task Manager > Disable all items there

Restart your PC and try the Xbox app again

If the app opens normally, you can turn things back on one at a time to find the conflict.

I know you’ve already put a lot of time into this, and I really hope one of these gets you in. Let me know what happens after you try them, and we’ll keep going if needed.

Please let me know if you need any further assistance. Looking forward to your response.