can i get some support or help.

Spartacus Owen · Jun 19, 2025 at 1:42 AM

i own an account that is currently not letting me sign in, the user is XxMasterxX3659 and is a pretty old account (2017), the reason i can’t sign, is because it is asking for a verification code from the phone number linked to the account, only problem is the phone number is not in use, so it’s physically impossible to get the code, i’ve done a recovery process and nothing seems to be working. i have all the details i hope that are needed for the account to be recovered. i’ve spent a lot of money on this account.

:)

Tadeu dailson

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are only indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

https://support.microsoft.com/en-gb/account-bil...

Aside from this procedure, unfortunately, there is no other way as no agent can provide information in this regard.

Please note that this is only a public forum. I will respond as soon as possible, apologizing in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not an employee of Microsoft.

Kind regards Tadeu

Deestarr1234

Make sure your Xbox is somewhere well ventilated so the fans aren't blocked. Also make sure you keep it dust free-- another thing that may help is vacuuming the vent- a small vacuum that you can buy that is used to vacuum out computer towers and vents
on small electronics like small game soles will work best because it is designed not to harm electronic equipment but a Dustbuster hand vac will also work

G doub1e U

You know of any ways how to actually cleaning it out? sounds horrible.

Panno92

Hi, if you are speaking about the 1$/€ gamepass ultimate for 3 months the promotion is valid for all the users only for their first subscription to gamepass ultimate, therefore if you never had a GP ultimate subscription it should be valid for you till january
6th also if you have other active gamepass or gold subscription (they will be converted and merged to ultimate, more info here). Have you tried opening the promotion with
your account? It should show you the final conversion and how much will you pay

If you have already been a GP ultimate subscriber in the past the promotion is not valid for you

AngelObullets

Hi there G Doub1e U

It sounds like the fan might be having issues on the console, but how to fix issue means it might be sent way to get console repaired.

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

can i get some support or help.