Minecraft says I don't own the game but I definitey do

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. Can you please sign in here https://account.microsoft.com/billing/orders/? From there, locate the completed game purchase or the redeemed code and click on the image. It will direct you to the next page. On that next page, please get the URL or the link so I can check the version of the game you've purchased.

If the purchase is not showing under your account, the purchase may be on a different account. If you have used a card to purchase the game, here are a few steps to help resolve the issue:

1. Ask your household members if they have them on their account. If there's none, proceed below to investigate.

2. Sign in to your account at https://account.microsoft.com/billing/payments

3. Under "Don't recognize a charge on your bank statement?", click Investigate. (Please refer to the attached screenshot for guidance.)

4. A pop-up window will appear on the right pane. Select the card where the charge is occurring. If the card is not listed, you can add the card where the charge is coming from. This will display all transactions made with this payment method, including those from another user on their own account. Locate and click on the transaction that matches the amount on your card to view more details.

5. If the transaction is linked to a different account, you’ll see a partially hidden email address. Check if you recognize it, or ask others in your household if it looks familiar. If it turns out to be your account, please use that account to access the game. If you can’t access the account, try resetting the password or recovering it. You’ll need to use that email address to submit an account recovery request at the following link: https://account.live.com/acsr

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope this helps. Let me know if you have further assistance.

Did you migrate to a ms acocunt if you didn't then you lost it

Hi Lori, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Currenlty there's an issue with the Mojang Servers that are causing this error.



https://x.com/MojangStatus/status/1800101837304987819

It should be solved soon.

I also recommend you contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi Firegamer425, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Load the game page and click on "Install".

You can also log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

In case none of these options work, please, look for the puchase in your Transaction History:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Then, copy the order number and contact Xbox Support.

Please enter this link for web chat: https://support.xbox.com/contact-us

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback: https://support.microsoft.com/home/contact

I hope this helps.

HI thanks, I am on the correct account where bedrock edition was purchased but when I click on the link it still says "buy".