Can I get help with getting my Microsoft Account back

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

I am sorry to hear that you are experiencing problems accessing your account, please try to use the guided account recovery help tool at this link

https://support.microsoft.com/en-us/account-bil...

On the left side you can see several recovery cases, for example, "Password reset and recovery" or "Locked or compromised account", enter the corresponding section depending on the case you are in.

You may need to fill out an account recovery form where you are asked to submit the necessary information to prove you are the owner of the account, this form can be submitted up to 2 times in case you remember new information.

Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi Shikha

Sorry to hear about that, however, the only way to retrieve it is through the recovery form here: https://account.live.com/acsr

You may refer here: https://support.microsoft.com/account-billing/h...

You may also check the guide here: https://support.microsoft.com/account-billing/h...

Ensure that you're doing all these on the device that you usually use.

Hi Josef, thanks for helping.

Right now im answering the form, but there is an issue that is affecting me.

As i said, i think my account got deleted, and im writting the email that they are asking ''Which Microsoft account are you trying to return to?'' but it seems the account does not exist.

I would be gratefull if i could contact you in case of any other problem

once again, thanks for your help, i appreciate it so much.

Hi,Kamyrion ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Do you know if they changed the email or just the password?

Hi Joshua_707! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this on your Microsoft/Minecraft account.

You can follow this link to a Microsoft Support article that explains how to recover your compromised account. The process can be complicated, but the article provides an interactive tool that shows you the clear steps:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If that doesn't work, you will need to contact Xbox Support as they have the necessary tools to escalate your case and possibly recover your account from the hacker:

https://support.xbox.com/en-US/contact-us

You can use a different Microsoft account to get in touch with an Xbox Support agent.

Kind regards,
Stephanie