Unresolved Minecraft Issue – Mojang Isn’t Responding, What Can I Do?

caleb_833 · Jun 17, 2025 at 8:44 AM

Hi,

I’ve been dealing with a Minecraft account issue since May 24, and Mojang support has been completely unresponsive. My case was already marked as escalated, but after waiting 15–20 days, I only received an automated message asking for information I had already provided.

Because I was tired of waiting, I replied myself only to receive another automated response. Since then, there’s been no update or real help, and I’ve been stuck with the same issue for months.

At this point, I’m asking if Microsoft can please step in and take action, because Mojang is not responding at all. I’ve already submitted all the necessary information multiple times including my gamertag, screenshots, timestamps, and proof of ownership.

I would really appreciate if this could be escalated from Microsoft’s side or passed to someone who can directly reach Mojang and get this moving.

:)

caleb_833

I did not miss the migration I successfully migrated my Mojang account to my Microsoft account. I am signed in with the correct Microsoft account that was used during the migration.

I am not trying to recover a lost account, and I am not “failing” to provide information. I already submitted everything that was asked for including my Gamertag, screenshots, account details, and past usernames to Minecraft support. The issue is that they are not responding even after I followed up several times. The case was supposedly escalated, and then I heard nothing again.

My issue is not just about ownership. It’s about missing in-game content and progress that I paid for and used to have access to which is no longer appearing on my account after signing in correctly.

ngocphi

What exactly is the issue

Your majoung account should be your ms account

Unless you missed the migration

If you did then no-one can help you

You will have to buy it agian

If it acocunt recovery then you need to fill out the info

If it asking for more info then you are failing

Briar Eaton

Still isn’t working. I would appreciate if they could figure out a solution. Controller isn’t responding to anything on Minecraft, but it’s working on literally ALL other games.

kacper8psg

Actually, mojang support responded again after a few days and fixed my old minecraft account. Now it's back working and has minecraft Java. Maybe they can help you too.

MatthewBays1

Hi,

It's an Intel Iris Xe / Intel Iris Xe MAX combo. I believe it's an integrated graphics with another dedicated graphics renderer, or something. So a hybrid. It says DirectX 12.

I'm on Windows 11 now, but the issue occured on Windows 10 as well. Upgrading was one of the things I tried to do to fix it.

I did submit a report to Mojang, and they responded essentially I should submit something to this forum:

This is what Mojang responded:

"Hey,

Code redemptions and purchases that are made through the Microsoft Store are managed by Xbox Support. You can contact Xbox Support by visiting https://support.xbox.com/.

If you need general troubleshooting and technical support help, please first check out the information for Minecraft on Windows listed here: https://support.xbox.com/help/games-apps/game-titles/minecraft-info.

-Anansi"

Unresolved Minecraft Issue – Mojang Isn’t Responding, What Can I Do?