My Microsoft Account does not exist while simultaneously existing

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I pulled the steps from this article: (https://windowsreport.com/microsoft-account-doesnt-exist/) Kindly try to perform the following workarounds:

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.
If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.
Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.
Head over to Accounts, then Email & accounts.
Check your Microsoft account names under Email & accounts.
Another method would be to open any Office 2016 or 2019 app and create a new document.
Click on the top left corner where it says File, then select Account.
You can see your Microsoft account name under User information or in the Product information section.
One last method would be to sign in to your email associated with your Microsoft account.
Then, check for previous emails from Microsoft.
The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.
Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account.

4. Your Microsoft account might have been deleted.

Your Microsoft account may have been deleted. Microsoft will permanently delete any account that has not been active for the past 2 years. Also, you might have knowingly or unknowingly deleted your Microsoft account.

In this case, you can no longer access the Microsoft services associated with that account."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Reronw2! My name is Ricardo an independent advisor ready to help you with this situation!

Usually that happens because you are using the wrong email, probably a letter wrong, or wrong domain, you could try the steps on here

https://support.xbox.com/en-CA/help/account-pro...

To be deleted an account takes around 30 days and before that happens you will receive an email notification about the account deletion

I appreciate the response.

In this case, it would be best to contact directly to Microsoft Support for further assistance as they have the tools and resources to properly investigate this error. You may reach out to them using the link below:

https://support.microsoft.com/en-us/contactus

Best regards,
Darhyl

I sent you 2 pictures to see that I'm still connected on OneDrive, but I enter the same address and it says that I can't connect

Nothing works. my **** been locked for over a year now and you guys just dont answer anything anymore. i either need a refund of the stuff in that account or something.