Why won’t my Xbox stereo headset work in game chat?

Xbox One Stereo headset
www.xbox.com/.../stereo-headset

The mic that came with the Xbox one works. My adapter chat button makes the game volume higher. Is it suppose to be like that?

If you are talking about the Chat headset, that comes with Xbox One, then No. If you are talking about Stereo Headset, with an Stereo Headset Adapter. then Yes. Using the Stereo Headset Adapter give to both Chat and Game sound to the headset. If you TV,
is connected to the Xbox, your TV sound, will go to the headset.

Hello GentylBear,

And congratulation on the new Xbox . If memory serves me correct, Xbox Ones are shipped with a small mono

Chat Headset that has an adapter attached to it and can only work with and be plugged into an Xbox One controller. However, the newer Xbox One

Wireless Controllers also have a 3.5mm jack and any compatible stereo headset with a microphone should work fine. We have two of the

Xbox One Stereo Headset and both work very well. In deed, they are probably the best stereo gaming headset you can get for the money (about $60US). Also, it comes with its own

Xbox One Stereo Headset Adapter . Unlike the Chat Headset, the Xbox One
Stereo Headset has a 3.5mm jack and can be plugged directly into the controller. I've even used my Xbox stereo headset with my phone. However, the Xbox One

Stereo Headset Adapter has buttons for game/chat balance, volume and the all important mute. So, I recommend using the stereo headset with its adapter. If you do that, there really isn't any setup. Just plug it in and start playing. But, if you do plug
a headset directly into the controller via 3.5mm jack, the Xbox will automatically makes Headset volume, Headset chat volume and Mic monitoring settings available right at the > Settings menu directly off the Home page/menu (kind of cool isn't it). Make sure
the Headset mic is set to On.

Good luck and good gaming,

SA

Hello Cast,

As there is no sound coming through it is important to determine if the headset is a chat headset or stereo headset.

Chat headsets are made to exclusively chat in our party chat feature or with in-game chat features.

Stereo headsets are made for functionality involving game sound and chat features.

Provided here are links for each headset type, and if after attempting these with no avail it is recommended to return the product/trade for another headset as the current may be defective.

Try this and let us know if this works.

Best wishes!

Same issue with iPhone headset. Audio works great, in party chat, others here high pitch whistle. While less than desirable, it may be that the adapter is not designed to work with inline mic's. Look at the last item in the list below. "Any 3.5mm stereo
headset (that uses the CTIA plug standard) can get stereo game audio by plugging into the adapter"

I hope that the headset can work.

From XBOX.COM Headset Adapter page:

For game audio:

- Legacy gaming headsets get game audio from the back of the console from the S/PDIF port or from your TV/receiver with RCA cables. Get chat audio by connecting the 2.5mm chat cable to the adapter

- New Xbox One headsets – get chat and stereo directly from the adapter. No need to connect anything to the console

- Any 3.5mm stereo headset (that uses the CTIA plug standard) can get stereo game audio by plugging into the adapter