My Microsoft account has been hacked, he has changed the recovery email too.

I don't know if it has been enabled, but I know that the email address has been changed and when I enter the changed email address in account recovery, it tells me that there are too many account recovery notifications for this account.

First of all, yesterday my account has been hacked and my email has been removed. Same goes to my phone number. Now, I lost access to every microsoft products. I already filled in the recovery form many times and still cannot recover it. When I called the microsoft department, there is nothing else they can do other than terminate my ORIGINAL account and I need to re-buy all the microsoft product. I still access the microsoft authenticator but the email is change to the hacked one.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello ISAAC MAYNARD,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

If you think your account has been hacked - Microsoft Community

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello SmartLace1968,



Thank you for taking the time to reply and provide those links. I appreciate the guidance.



I have tried the account recovery form previously, but it stated that the information provided was not enough. I will try it again, making sure to provide as much detail as possible.



Regarding the email address, as my account was compromised by a hacker & I don't have cameras in his room, I do not know the new email address they set up. This is a key part of why I am having trouble with the standard recovery process.



I want to reiterate that I have strong proof of ownership for my Minecraft account ("yuuka1522") in the form of its UUID: e52222f0-3460-4138-9300-e4da33417cd4, which is linked to my Badlion account. My Microsoft account is also linked to Badlion. I hope that this unique identifier can be used to verify my ownership.



I will also try contacting Xbox Support again, as you suggested, and will make sure to mention the UUID and the issue with the changed email address.



Thank you again for your assistance.