Microsoft account not being recognized

I have changed the password for my account twice, and have no problem signing onto the Microsoft account. The primary profile works fine. It's the secondary profiles that won't sign on. It doesn't even recognize the yahoo account as being a Microsoft
account, yet it shows up on the console as being attached to the profile, and Microsoft still sends it spam with my gamertag attached to it.

Hello Kathy,

I guess there's no way to recover my account then. Is there any way my purchase could be recovered / moved to a different outlook account then?

Thanks,
Rubin

Hello Kathy,

Thanks for pointing out the causes that could lead to an automatic closing of my account. That was really helpful.

However, since I do have active purchases on my account (Minecraft Java & Bedrock Edition), I don't believe that that would be terms to close an inactive account, and the credentials used to login to my lost account I know to be true. Therefore, the only way that my account was lost seems to be the worst-case scenario, someone else gained access to it.

I can't use any of Microsoft's online account recovery tools because I never connected this Minecraft-Only Outlook account to my main ones (no recovery email, phone number, etc.). Since Microsoft's servers don't remember the account to a certain extent (account doesn't exist on login, can't use this username on account creation), I can't recover the account by myself.

Is there any chance that someone at Microsoft can re-activate my account, or better yet add my email here as a recovery email for the lost one so I can finish up the account recovery process myself?

Thanks, Rubin

Hello rubixcvbe,

We hope you are doing well. Thank you for posting in Xbox Forums.

We understand that you are trying to recover your account. We know how important it is for you to access the account especially as it is linked to your Minecraft. Just to set your expectations, the Microsoft account is managed by a fully automated server, and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from possible malicious activity. Please allow me to do the best I can to help you recover your account.

For the specific error message you are getting, we found this way to recover your account based on our support article, you may be able to follow it by clicking on the link below:

If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary.

Support article: I can't sign in to my Microsoft account - Microsoft Support

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi rubixcvbe,

We appreciate your time.

I wish I have a better response to give to you but there is no other way to recovery/move/transfer the purchases from one account to another. We would still hope this will be prevented in the future.

Regards,