Games disappearing from Xbox library on PC

You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

If it is showing anything other than completed then more than likely it was refunded for some reason or another.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kitchn, although the console allows and have the option to pause the download of games, I do not particularly advise much, because when pausing and restarting the download is a different path that the signal makes up the servers of the developer, can also corrupt the file home uses internet has some failure, can give addressing error in the packages and times of the download get stuck, out that it can resume downloading again.

The ideal is to start downloading a game and wait for it to install and 100% so that there are no errors.

es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente

I would contact Microsoft support and explain the situation with proof of purchase.

You can try going to your payment history for proof of purchase.

The best thing for you to do is call Xbox Support and show proof of DLC being owned and go back in your payment history on microsoft.com after signing in and that further will help you get your game back.