Can't access my Minecraft account

Nemanja Vuckovic · Jun 8, 2025 at 2:03 AM

I've been trying to get into my minecraft account for the past 2 days with 0 success, i've bought minecraft back in 2016 and recently wanted to play it again but when i tried to login i couldn't remember the password (the last time i reset it was in 2022) and when i tried to reset it i couldn't because my account was tied to my old phone number i don't have access to anymore. So i went to fill out the form with what i believe was correct information but instantly got hit with an automated message that locked my account. Now i can't even guess the password OR get my account back. I've also spent hours trying to find a person to talk to instead of filling out forms and getting AI respones, but nothing. I literally have the reciept from back when i bought minecraft on my email, also have the original email address and still cant get MY account back. someone please help me talk to an actual person because i have all the info i just have nowhere to send it. This is honestly my last resort.

:)

Kikabea100

so there is no way I can't access my migrated minecraft account (I don't remember the email that was created when the account was migrated, only the original email used for the creation of the minecraft account)?

Gray Brubaker

i need help how do i recover account info

SmartLace1968

Hello this is Virginia O.

I understand that you want to recover an account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock the account: https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Xbox Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Nemanja Vuckovic

you've literally just forwarded me to the exact same thing i've tried dozens of times already, i cannot get back my account with the recovery form because i automatically get an clearly pre-written message saying they were unable to verify me as the account owner and lock my account again for the 500th time.

Ricardo Lechuga

Hi PuggieParker! My name is Ricardo an independent advisor ready to help you with this situation!

It is not possible to change the account you looked at how it mentions the account migration process in Mojang support

However, if you managed to migrate the account to this email it is because you have access to it, unfortunately you would have to use a Microsoft account different than the one you expected

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Can't access my Minecraft account