Why can’t I relink my MC Dungeon account to the one it was already linked too

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I'm sorry for the problem you're having.

If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hi !

Just to confirm, you've already migrated your Minecraft account to a Microsoft account, correct?

Please make sure that you're using the correct Microsoft account where you migrated your Minecraft account. You may also review your email history and find the migration details to confirm your correct account.

If you have other Microsoft account, please try to check it as well.

Then try to reset your Xbox app and the Microsoft Store.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Check as well on your PC Settings > Accounts. Make sure it's your correct account that's signed in. Try as well to switch to a local user.

Hi Rostom,

Thanks for your reply,

MC Dungeons was purchased post migration.

The account has achievements from MC Dungeons listed on Xbox profile, On my Mojang profile which lists the username on the website, lists MC and MC Dungeons as owned games. I can log into MC without trouble using the same account listed previously but MC Dungeons remains unable to be played or installed.

What I've tried;

* Logging in and out of Microsoft account from PC

* Removing Microsoft account from Xbox & Microsoft store

* Uninstalling & reinstalling Minecraft Launchers (Microsoft store, Mojang installer Windows 10/11 & Windows 8)

* Logging in on another device

None of which has been successful

At some point this account has owned MC Dungeons but it isn't listed on Microsoft's end, Only Mojang's end.

Thanks for any advice,

I already tried to contact Epic and they sent me here, and yes, my XBL and Epic account were linked together, now it says that they are unlinked but doesn't let me relink them.

Hi Graham,

Thank you for contacting the forums. You can login at https://www.epicgames.com/account/connections to link an Epic Games account to a Xbox account. You may want
to unlink the wrong Xbox account first and have him relink it with his own account. Please let us know if you still experiencing issues.

Thanks,

MC

just got the issue today. It says “relink account” when the account is already linked. Ive tried many different things non work.