Error message: An error occurred/ something went wrong

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I'm sorry you're experiencing this issue with the Microsoft Store app.

Try these steps to fix the error An error has occurred in the Microsoft Store. You can try updating Windows, the Microsoft Store, or resetting the Store cache. If that doesn't work, try resetting or repairing the Store. If the issues persist, make sure your account is signed in to the Store and try again.

Steps to resolve the error

1. Update Windows.

Make sure Windows is up to date. To do this, go to Settings, Update & Security, Windows Update, and check for updates.

2. Update the Microsoft Store.

Open the Microsoft Store, go to Library, Get updates. If an update is available, install it.

3. Reset the Microsoft Store cache.

Press the Windows logo key + R.

Type wsreset.exe and press Enter.

Please note that this is a public forum only. I will respond as soon as possible, and I apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.

the same to you,i tried to contact with xbox support but they werent online

Excact same thing dude, i updated store and now this keeps coming up.

I just got the message with the code, but when I try to download the game I get an error message "Something went wrong" with no error code.

Do you receive a specific error code along with the "Something went wrong" message ?