I changed my primary email, then deleted the old one off my microsoft account (it got...

Discus and support I changed my primary email, then deleted the old one off my microsoft account (it got... in XBoX Accessibility to solve the problem; Hello, I'm very confused as to what is happening I basically had to change my email on Microsoft temporarily because my old one got hacked and I... Discussion in 'XBoX Accessibility' started by Louis Balmer, Jun 6, 2025 at 9:23 AM.

  1. Louis Balmer
    Louis Balmer Guest

    I changed my primary email, then deleted the old one off my microsoft account (it got...


    Hello, I'm very confused as to what is happening

    I basically had to change my email on Microsoft temporarily because my old one got hacked and I wanted to make sure they can't get into my microsoft account. I also had to clean install windows to make sure there was no malware on my computer. I changed my primary email on microsoft to what it is now and when I logged back into onedrive after Windows finished installing, ALL my files were deleted. I also have 0 purchase history for some reason (when I have many xbox purchases over the years and I sent the filter for past 7 years) it's like a completely new account.

    So I added my old email back to my (this) microsoft account after I was able to recover my hacked gmail account and still no history of purchases or onedrive files. No purchase history nothing when I've bought plenty of XBOX games over the years and all my files are still gone. So I just turned on my Xbox and I'm still logged in under my old primary email but nothing shows on here. So I deleted my old email (the one that I mentioned was hacked but I recovered) on this account again, and tried to just sign into Microsoft.com with that email address alone, however it says no profile found.

    If you could help me understand why this happened that would be great. Also, is there a way I can restore my old email microsoft account? And can I get my old onedrive files back? All of this happened within the span of a couple days. Please help.

    :)
     
    Louis Balmer, Jun 6, 2025 at 9:23 AM
    #1
  2. ll Merkaba ll Win User

    Change gamertag email on Xbox One

    I changed the email on my gamer tag by signing in to microsoft live account, creating a new alias and assigning it as the primary account, then deleting the old alias.
  3. PikaPikaBYAH Win User

    Changed my email on my microsoft account and now I can't access my xbox live account for 30 days

    I am having the exact same issue, but to my knowledge everything on my xbox one is up-to-date. I made my regular email the primary, and also deleted the old one and now my system will not recognize that the email has changed, nor will it allow me access
    to any area where I can change the Microsoft account's email to the new one I have chosen.
  4. Kev7420 Win User

    Is it possible to move Xbox Live/Games for Windows Live Gamertag from one MS Account to Another Microsoft Account Email?

    do not delete the Microsoft account you want to change the primary alias then delete the old email address you no longer have access to
  5. BLaZiNgSPEED Win User

    Is it possible to move Xbox Live/Games for Windows Live Gamertag from one MS Account to Another Microsoft Account Email?

    do not delete the Microsoft account you want to change the primary alias then delete the old email address you no longer have access to
    My understanding is that it is impossible to delete an old outlook/live/hotmail email address without deleting the entire Microsoft Account!

    Microsoft have not implemented a system like Google. For example I managed to delete my Google Mail address from my Google Account and attach a non Gmail address.

    Microsoft doesn't let you delete a Outlook email individually from your Microsoft Account. Point I want to know is whether changing the primary alias to the Xbox Live gamertag profile and then deleting the MS account will work?

    I watched this video last night on youtube this guy says it is not possible. So who is right? :S
    https://www.youtube.com/watch?v=2ZxN8XeYmts&t=222s
  6. steeledwand7664 Win User

    Request to transfer saved content from old to new Gamertag

    When you say you deleted your old email address do you mean you deleted it from Google?



    Deleted it as a Microsoft account?

    Where did you delete it from?

    Unfortunately there is not a way to transfer a Xbox profile from one Microsoft account to another.

    What you could do if you did not purchase anything with the new Microsoft account.

    You can add a dummy email to the Yahoo Microsoft account make that dummy email as the primary email and then remove the Yahoo email from that Microsoft account.

    Then add the Yahoo email to the Old Google Microsoft account and make the yahoo email the primary email for that account and then you would be able to remove the Google email from the old Microsoft account.

    All this is doing is changing the email address that is associated with signing into your Microsoft account.
Thema:

I changed my primary email, then deleted the old one off my microsoft account (it got...

Loading...
  1. I changed my primary email, then deleted the old one off my microsoft account (it got... - Similar Threads - changed primary email

  2. When will XBOX allow us to change our primary email address?

    in XBoX Accessibility
    When will XBOX allow us to change our primary email address?: When I made the Xbox account that I have, I was a child around the age of 9 or 10. Of course I didn't have an email account of my own, so my dad put it under his email. Well, I am 22 years old now...
  3. Someone changed my primary email, but i got their email, how can i get that back, without...

    in XBoX Accessibility
    Someone changed my primary email, but i got their email, how can i get that back, without...: I was playing Minecraft, and this person asked me to join a server, and I needed to sign in My Microsoft account, and they kicked me out of my primary, and family. They have access to credit...
  4. my account was hacked and primary email was changed cant recover it

    in XBoX Accessibility
    my account was hacked and primary email was changed cant recover it: my account was hacked and primary email was changed cant recover it as apparently not enough information but have answered every thing tried speaking to the robot but didn't work please help my...
  5. How to recover account if a hacker changes my account's primary email address?

    in XBoX Accessibility
    How to recover account if a hacker changes my account's primary email address?: My microsoft account was taken over and replaced by some @rambler.ru email and there is absolutely nothing online to help me recover my account. All of the help websites to recover accounts ask...
  6. My little brothers Microsoft uses my primary email account. How can I change this?

    in XBoX Accessibility
    My little brothers Microsoft uses my primary email account. How can I change this?: Many years ago I let my brother use my primary email (Email A) to make his Xbox account. I was using a yahoo email (Email B) for my Xbox and Microsoft account. Now he is older and has his own...
  7. Can I change my Xbox email without deleting the primary email address?

    in XBoX Accessibility
    Can I change my Xbox email without deleting the primary email address?: I need to change my email on my Xbox account but don’t want to loose my primary Microsoft email 053829a5-9ba5-48c6-8c1f-fa57638635d6
  8. Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.

    in XBoX Accessibility
    Microsoft apps on my Laptop won't sign me in after i changed my Primary Email.: A few weeks ago i changed my Primary email from my dads to my own and afterwards any microsoft apps on my laptop(Xbox App, Microsoft store, onedrive, Etc.) won't let me sign in, as soon as i put...
  9. if i change the primary atlas on my microsoft account will it affect the other email? And...

    in XBoX Accessibility
    if i change the primary atlas on my microsoft account will it affect the other email? And...: I don't have any details to add. e1952aac-73e6-4162-9e11-392a84dbdc64
  10. How to change primary email?

    in XBoX Accessibility
    How to change primary email?: Okay, so Im trying to change my primary email to a different email but I can't add one because its already an existing one. When I go to my microsoft account on my computer it is linked with the...