Cannot get into Xbox account with dead email

PepsiBoy428 · Jun 6, 2025 at 1:22 AM

I am trying to get into my old Xbox account named sleptlate but the email it used has been deactivated by Yahoo and I tried recovering it with the recovery forum but it didn't work as the email said "Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.", this is because I forgot my recovery info overtime and need to get back into this account to get game saves but am completely locked out and there's no way for me to get in sadly.

Yes, I am 100% the owner of this account and had to make a new one since.

Was made on an Xbox 360 years ago.

:)

Joel M77

Hi PepsiBoy428, my name is Joel, I'm here to help you with any problems or questions you may have.

PepsiBoy428, I am very sorry about what happened with your account and I completely understand your frustration, I'm afraid that Microsoft Account support and Customer Service are only indicating that the only procedure or way for a user to recover an account is by following the methods indicated in the link below.

https://support.microsoft.com/account-billing/h...

Outside of that procedure, unfortunately, there is no additional way as no agent can provide information in this regard.

Please note that this is just a public forum, I will respond in a short period of time as soon as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

JCK III

Yes I cannot login to billing.

When I first made my windows login I typo'd my alternate email address so the email connected to billing access is a dead end until july 6th when its wiped off my account.

StuartATrueRed

Microsoft 365 cannot be shared between accounts. If you want bigger OneDrive storage for your Xbox account, your only option is to get 365 for your Xbox account email.

Vegasdawgz

Same problem here. Cannot get into my son's account. I am able to access my Live account on his Xbox, but unable to get into his using same email and password.

j picciano

What if I have two accounts one online and the other not, but cannot remember the login email or password for the first. How can I get it. I have it on my 360 but cannot get it on my xbox one? please help

Cannot get into Xbox account with dead email