Why does Microsoft have support that does not actually support? Why do I pay for the...

Discus and support Why does Microsoft have support that does not actually support? Why do I pay for the... in XBoX Accessibility to solve the problem; Why does Microsoft have support that does not actually support? Why do I pay for the service if they can resolve an issue if/when one occurs? I can log... Discussion in 'XBoX Accessibility' started by Aloysius Cole, Jun 5, 2025 at 9:32 AM.

  1. Why does Microsoft have support that does not actually support? Why do I pay for the...


    Why does Microsoft have support that does not actually support? Why do I pay for the service if they can resolve an issue if/when one occurs? I can log into my account on my pc and my mobile yet not my console and they do not offer the support I need to resolve this issue. They send me to an online helper (sign-in helper) that literally loops and does not fix the problem it is so frustrating. All I would like is to turn my console on log in and play but no no I have to sign in using another device and then hope it works. What a crock heavily considering not renewing any subscriptions with Microsoft in general if they cannot stand behind their services!

    :)
     
    Aloysius Cole, Jun 5, 2025 at 9:32 AM
    #1
  2. SmartLace1968 Win User

    Why does Microsoft have support that does not actually support? Why do I pay for the service if they can resolve an issue if/when one occurs?

    Hi there! This is Virginia O.

    I understand that you want to sign into your Xbox.

    I apologize for the inconvenienced this has caused you. I will do my best to help you.

    Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    Please change your password before you try signing in to your Xbox.

    Go to https://account.microsoft.com>;; Security> Change my password.

    Kindly try to sign in after changing your password.

    If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

    When it is fully on, please test it out and sign in to the Xbox.

    If it will still not work, kindly turn off your Xbox. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn on your Xbox.

    Let us turn off your two-step verification first before signing in.

    Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

    Once done, kindly try to sign in to your account.

    Thank you for your cooperation.
  3. JohnnyXeo Win User

    Why does Forza 5 have no actual technical Support.

  4. ngocphi Win User

    Why does microsoft support suck?

    They do look at appeals if you are talking about a he said she said situation it's not who starts the fight but who breaks the rules and gets reported this is on any platform and xbox is the only one with appeal sony will just ban you

    So retaliating isn't recommended just block ignore and report that's all you are allowed ro do
  5. MissyQ Win User

    MTU error since 3 days

    It actually is possible. It's something that support does all the time when they do an alternate MAC address. Honestly, I don't know why it works on the Xbox, but it does.
  6. brandiesel1 Win User

    Games whit gold January 2019

    I do not think it "offends" anyone. Actually, the way society is nowadays, it probably does.

    I don't usually download any of the GWG, but they have nothing to do with why I pay for Live.
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Why does Microsoft have support that does not actually support? Why do I pay for the...

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