How do I fix not being able to sign into Xbox PC Gamepass?

Hi there! This is Virginia O.

I understand that you are experiencing signing into Xbox PC gamepass.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please reinstall Xbox app and gaming services. To do this, open PowerShell as an administrator and run:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

Get-AppxPackage *gamingservices* | Remove-AppxPackage

Restart your PC, then reinstall the Xbox app from the Microsoft Store.

And make sure that you are using the same Microsoft account by signing out of both the Xbox app and Microsoft Store. Go to Settings > Accounts > Email & accounts and remove any secondary accounts. Sign back in using the same account in both apps.

Next is to run WSReset command. Open Command Prompt as administrator and type: wsreset

This clears the Microsoft Store cache, which can interfere with Xbox sign-ins.

Then check date and time settings. Do this by going to Settings > Time & Language > Date & Time and ensure your time zone is correct. Enable Set time automatically and Set time zone automatically.

After that is to uninstall and reinstall gaming services via PowerShell.

Open PowerShell as administrator and run:

Get-AppxPackage -allusers Microsoft.GamingServices | remove-appxpackage -allusers

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

This will uninstall and reinstall the Gaming Services package.

Once done, change your account password and then sign in to the Xbox App.

To change your password go to https://account.microsoft.com>; Security> Change password.

Thank you for your cooperation.

Hey there, Ninja!

Are you currently able to sign into your account at Xbox.com ? If so, then we'd recommend reinstalling the Xbox App and Minecraft Pocket Edition for your mobile device. After you reinstall the app and this game, do you encounter this same error message?

Sorry for bad grammar, don't feel like changing it.

Did you sign up to Xbox GamePass for PC or for Console? If you signed up for Xbox GamePass for Console , some games, specifically play anywhere games are still playable on PC. You need to sign up for either GamePass on PC or GamePass Ultimate to access
the full catalog of PC games. More information on how to sign-up can be found here: https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-pc-faq

Hello Damion, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I’m sorry to hear you’re having some trouble when trying to play these games. Let’s try to sort this out.

However, before that, I would like to ask some questions:

Is this happening with more games, or is just Insurgency: Sandstorm and the other you mention?

Are you running Windows 10 or 11?

Meanwhile, please check if your system and all the apps related to gaming are up-to-date.

You can check for Windows updates via PC Settings > Update & Security > Windows update > click on “Get Updates”.

You can check for app updates by opening the Microsoft store

If all your system is up-to-date, please try each possible solution below:

1. Open the task manager and go to the startup tab, once there, click “disable” on each app listed.

After that, restart the PC and see if the problem is solved.

2. Do a clean boot in your Windows PC. For that, please follow this article:

https://support.microsoft.com/topic/how-to-perf...