How can I cancel my sons game pass on my mobile

Discus and support How can I cancel my sons game pass on my mobile in XBoX Games and Apps to solve the problem; My foster kids game pass bill goes through my mobile phone how do I cancel as he has took Xbox and moved out he is 18... Discussion in 'XBoX Games and Apps' started by KATHY ILEY, Jun 4, 2025 at 5:52 PM.

  1. KATHY ILEY
    KATHY ILEY Guest

    How can I cancel my sons game pass on my mobile


    My foster kids game pass bill goes through my mobile phone how do I cancel as he has took Xbox and moved out he is 18

    :)
     
  2. Janet_C Win User

    How can I cancel my sons game pass on my mobile

    Hello!

    Hope you are well. I'll be glad to assist you.

    You can cancel the subscription and get a refund by logging in through this website

    https://account.microsoft.com/services

    Select the three dots next to the name of the subscription you wish to cancel and then select “Manage”, in that section you will find the “Cancel subscription” button, select it and it should give you the option to cancel and get a refund.

    In case it does not let you do it and you get a message saying that it is not possible to cancel because the subscription is already paid, please note that there are certain policies that must be met before the system will process a refund. For example, subscription refunds are limited to one per account. You can find more information here.

    https://support.xbox.com/help/subscriptions-bil...

    You can also disable recurring billing from the same website I mentioned above and avoid being charged for the following month. Your current subscription will remain active until the activation period ends, but will be canceled at the end.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  3. C009ERGANG Win User

    Cancel

    how can i cancel my auto payments? my son keeps purchasing games on my card and i can't seem to remove my credit card?
  4. Kim Wightman Win User

    2 accounts part of same family on same Xbox but only have access to game pass ultimate on one?

    Hi thanks for the reply, I have the home Xbox feature already set up.

    Can’t see an option for game pass friends and family Uk?

    If that’s the case can I just cancel my membership and take one out on my sons account? Or do I still need to have the game pass ultimate being the parent?
  5. Fi123 Win User

    subscription cancellation

    Thank you for this. Unfortunately it doesn’t really help. I have tried any account I have the details to. It is my sons Xbox and when I go and try to cancel it from the actual Xbox device it still says there is no subscription (only his game pass) how can this be the case? He didn’t create a new account to subscribe to game pass so not sure why they both wouldnt be there?

    The payment is going from my PayPal account and when I contact PayPal they say I have to contact Microsoft, like I say round and round in circles, meantime I am still paying a subscription for something it seems impossible to cancel.

    Microsoft are taking the money - surely they can cancel this?
  6. GreenStreak Win User

    NFL App in UK

    How can NFL app be tied to a region. My game pass works on everything in the house. that includes all mobile phones ,tablets everything except my xbox
Thema:

How can I cancel my sons game pass on my mobile

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