Founders cape missing from minecraft account

Hi 4mlevvy!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble with your Minecraft founder's cape. One possible reason for this issue is that the founder's cape may have been removed from your account due to a violation of the Minecraft End User License Agreement (EULA). Another possible reason is that there may be a syncing issue between your Microsoft account and your Minecraft account.



To resolve this issue, I recommend that you try the following steps:



1. Check your Minecraft account settings to see if the founder's cape is still listed as one of your owned capes. If it is not, then it may have been removed from your account.



2. If the founders cape is still listed as one of your owned capes, try logging out of your Minecraft account and then logging back in. This may help to refresh the syncing between your Microsoft account and your Minecraft account.



3. If the issue persists, you can contact Minecraft support for further assistance. They may be able to help you recover your founder's cape or provide more information about why it may have been removed from your account.



I hope this helps! Let me know if you have any other questions or concerns.

Greetings,

RodelioP.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Founders Cape that was removed from your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your Minecraft account settings to make sure that it is still listed as an owned cape.

To do this, go to your Minecraft account settings: https://www.minecraft.net/en-us/msaprofile and see if the Founder's cape is still listed under "Capes".

If it's not there, log out and back in to your Microsoft account because this can help refresh the syncing between your Microsoft account and your Minecraft account. After logging in, please check if the cape is there.

Thank you for your cooperation.

thank God this guy found this and I pray that it was good

No, I claimed it when it was first released but it was removed from my account and I'm just kinda confused about why it's gone

did microsoft accidentally gave you this? and if it is. they removed it from your account because your not a staff also if your a staff idk why they removed it.

thanks

-jeffery