Scratch and win prize no email and no response from rewards department

When you check your Rewards Dashboard, what is the Status of the order?

Sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status.

It usually can take about 3 to 5 business days to receive those prizes.

Under status there is only the scratch and play for 200points and nothing else all it says after I won is await an email if I hadn't screenshot it for proof I'd probably not even receive it

Hello SpeedGodSavitar, thank you for reaching out on the Xbox forum for help. I'm sorry to hear you're experiencing this delay.

It's likely just taking a bit of time to process. Use this guide to track your Rewards orders:

https://support.microsoft.com/en-us/topic/track...

Make sure you're checking the same email that is associated with your Rewards account, and to check the spam folder just in case.

I suggest waiting a bit longer to receive a response to your Rewards Support request. If you don't hear back in the next 24 hours, you can submit another request using this link:

https://go.microsoft.com/fwlink/?linkid=2238907

Hope this helps you!

Hi,

I think there’s some confusion here.

To win a prize from the Microsoft Rewards ‘Select 3’ game, you need to match the prize 3 times - just like a typical scratch card. You can also only win one prize per game played.

As stated in the official rules of the rewards game:

You will earn one (1) Game Play after successfully

redeeming your points. You will then be presented with

an online probability game where you will be asked to

select only THREE (3) of NINE (9) icons by clicking on

them, and then confirm your selections to proceed.

All three (3) icons selected will reveal possible prizes or

awards of points. If all three (3) icons you selected reveal

identical prizes/points, you are eligible to receive the

prize/points shown.

Also keep in mind the actual odds of winning a prize. This is mentioned for each prize with the number available, in the official rules and terms and conditions on the page I’ve linked above.

In the unlikely event you do happen to match 3 prizes and it incorrectly states you didn’t win, then screenshot the error, note the time and date with any other relevant details and contact Microsoft Rewards Support. Make sure to attach all this information in the report and refer to the order number of the game played - this can be found in your order history and the confirmation receipt you’re emailed. Support are the only ones who would be able to investigate any errors and if needed, reward you the correct prize or refund your points to your account.

I hope this information helps and good luck!