Fraudulent charges? Refund?

You can try reaching out to your bank to report the fraudulent charges on your account. They may be able to provide more details about the transactions and offer options such as disputing the charges or securing your account. It's also a good idea to monitor your account closely.

Hi there! I just wanted to follow up and see if there's anything else I can help with. Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, it's important for me to make sure all your questions are answered so that you have a positive experience. Please let me know if I can help further. Thanks!

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I understand that you're dealing with fraudulent charges on your account, and I'm really sorry to hear that. I’d like to set the right expectations that this is an online public forum where community members help each other by sharing knowledge and experiences. Unfortunately, we do not have access to personal account information or the tools needed to resolve billing-related issues.

For your safety and to ensure proper handling of the situation, I strongly recommend reaching out to Xbox Support directly. They have the appropriate tools to investigate unauthorized charges and can guide you through the process of securing your account and requesting a refund if applicable.

To reach Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Hope this helps. Let me know if you have further questions or need assistance. Thanks!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello PurpleFrenchie, I'm sorry for the situation you're going through, however if the purchase was made and the code used, Xbox support informed you correctly.

In your description you mention your Paypal account, if it had a fraudulent transaction and the purchase was made using your Paypal account, contact their support to see if they can get some kind of refund.

https://www.paypal.com/us/smarthelp/contact-us

Just looking for advice of what to do instead of going in circles with Microsoft. I have been through all types of contact with them with no avail.