I stepped on my controller and my left thumbstick is broken

Hi, Brett! I'm sorry to hear you're having an issue with the left stick of your controller. No worries, I'm happy to assist you with this today.

Kindly try to do these steps and check if it will fix the issue.

Please go to Profile & system > Settings > Devices & connections > Controllers & headsets, and then select the controller you want to update.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says “Update,” select Firmware version, and then follow the steps provided.

Turn off and on your controller and check if that will fix the issue.

If that doesn't work, this means that this controller needs to be checked or repaired. You can go to this link and see if you can request a controller repair.

https://support.xbox.com/en-US/help/hardware-ne...

I hope this helps! Let me know if you need any further assistance.

Thank you!

I can't get a repair also. And opening up my controller would void my warranty.

mine is broken too the whole left side of the controller is messed up when i press the left trigger it makes a weird clicking noise and so does the left thumbstick

Mega Dude,

You can review the Xbox One Wireless Controller Functions Improperly support page to see if this helps, but is that doesn't work
your only option will be replacing your controller, which you can do through a local retailer or through the Online Service center.

The left bumper stopped working properly in one controller and the sticks in my other one felt loose and had a wobble to them so I opened both up and swapped the thumbsticks out of the broken left bumper controller. So far so good. I refuse to send stuff
into Microsoft after all the bad experience people have had with them.