Why does my controller keep disconnecting?

JerseyDeon Roaix · Jun 1, 2025 at 8:13 AM

Up until recently I have had no issues with my Xbox series X. But as of lately my controller likes to disconnect at not so far of a range (3-5 feet) I was having the issue with an older controller that I had got with the console so I went and got a new wireless controller from GameStop. Now the disconnecting issue always seems to be a thing but when I plug my headset in and play a specific game (Rainbow 6 siege) my sound goes haywire cutting out and then my controller disconnects and it is only until recently that this has been happening. I have tried all the steps of resetting my console, moving away other devices (even though that has never been an issue) and obviously even trying new controllers. I have tried connecting it with a wired connection and it does fix the problem but my issue is what is the point of getting a wireless controller if I need it to be wired to work properly? Side note I am in the army and in a small room where my router and modem are kind of right behind me but I have had my Xbox right next to my PlayStation with my wifi right underneath it before and it never caused a problem… wondering if there is any other solutions that may help.

:)

HowardWade Jr

That's pretty sad! They need to get off their *** and do something right. Just out of curiosity, are you talking about the sync button on the console or controller?

Mr Trocity

I am having that same issue as well. I spent $149 to send the system out for repair after buying another controller and charge and play kit. Only for it to stop working again 6 months later. You think xbox would have said send it back and we will send you
a brand new one or something but nope. My button to sync the controller does nothing. I can't even play if the controller is connected to the console with a USB cable.

HowardWade Jr

Since I replaced my wifi card I haven't had a single disconnect in about 2 weeks.

HowardWade Jr

The wifi cards are the fault of the disconnect issues. I replaced mine on Friday and have not had a single disconnect yet.. The fact that you're losing both at the same time is in fact the card. Ost people usually lose the ability to keep sync with the controller
while others have issues with the wifi. Try connecting the console using a network cable, if you stop losing connection to live then your issue lies with the wifi card. You can buy the cards used, I recommend eBay because of their buyer protection. You can
look up videos and illustrations on how to take the console apart to replace the card. It's relatively easy to do.

Julian A19

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

Since you've already tried different controllers, reset the console, and reduced interference, here are a few more things that you can try:

1) Make sure both your controller and console are fully updated. Outdated firmware can cause disconnection and audio issues. Learn more here https://support.xbox.com/en-US/help/hardware-ne...

2) Even if you didn’t have issues before, recent firmware or network changes (e.g., your router’s channel or bandwidth settings) might be affecting performance. Try turning off other Bluetooth devices or changing your Wi-Fi band from 2.4GHz to 5GHz if possible.

3) Try using the Xbox Troubleshooter https://support.xbox.com/en-US/help/hardware-ne...

Let me know if you need further assistance.

Why does my controller keep disconnecting?