so how do i solve this error.

Hello, ElijahLiddiard. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Don't share personal information, including email addresses, gamertags, order numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask some questions:

— Does your PC run Windows 10 or Windows 11?

— When did you acquire Game Pass, recently or have more than 48 hours passed after the date of purchase?

— Are you logged in with the same account on both the Xbox app and the Microsoft Store?

— Could you check if the subscription is active on that Microsoft account?

https://account.microsoft.com/services

— Are you trying to download the games from the Xbox app, or the Microsoft Store?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.

Thank you, I asked this because you can still use Microsoft balance to purchase a subscription

But, you need to link yes or yes a backup payment method (needs to be billed and issued in the same country as your balance currency)

Once you link a valid payment method you can see the balance as the first way to pay and the money will be debited from your balance

Please note that this can’t be bypassed

Thank you for replying.

This is happening on my PC.
I believe I am using windows 11.
This is happening on the Xbox app and I am trying to redeem it with a regular xbox gift card.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this supercooldude

Additional information is needed, please tell me:

Is this happening on Xbox or PC?
If it’s on Xbox, what console do you have?
If it’s on PC, are you using windows 10 or 11?

In any case:
Is this happening on the Microsoft store or the Xbox website?
And, if I understood correctly you want to redeem this game pass offer using only Microsoft balance?

Deleting the profile will not work while there is a server issue. You will not be able to play offline and will now have to wait for the issue to be fixed.