Unable to Access Microsoft Account and Ongoing Subscription Charges

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Hello, I hope you are well.

Please check these steps

It looks like your Microsoft account has been compromised. If you are being asked to send a code to an alternate email address without having added one, it suggests that someone may have changed your security settings. It is crucial that you contact Microsoft support to get your account back.

Steps to take:

1. Check your Microsoft Email:

Make sure the email you received is from Microsoft by checking that the email address has the @accountprotection.microsoft.com domain and the message headers, as per the support information.

2. Change your Password:

If you suspect a compromise, it is essential that you change your password to ensure that your account is not accessed by anyone who should not be.

3. Use the Sign-In Tool:

Use Microsoft's help tool, which can identify many sign-in issues by entering your email address or phone number, according to Microsoft.

The charge will remain and will need to be paid prior to accessing the service.

As for ongoing billing if the subscription has ended due to no payment then you shouldn't continue getting charged as you are not getting the service being charged for.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

It is possible that the subscription was purchased on a different account. Please check the other accounts you have access to and all the accounts that are downloaded on your console.

If you are unable to identify the correct account, it will be considered a fraudulent charge and you will need to dispute the charge for the subscription with your bank.

Hi Dominic. My name is Kyle and I'm an independent advisor.

If the subscription doesn't show in your account, the charge must be coming from a different account. If you have any other Microsoft accounts, check them for the subscription.

If you can't access the account which has the subscription, you will need to contact your bank to cancel the charges; Microsoft can only assist you if you have account access.

Please reach back if you have further questions.