How do I fix a xbox one that won't turn off and only shows a black screen when turned on?

Discus and support How do I fix a xbox one that won't turn off and only shows a black screen when turned on? in XBoX on Consoles to solve the problem; I was playing a game one night when it suddenly froze. I reseted the xbox and when it turned back on, it was for some reason stuck on the xbox loading... Discussion in 'XBoX on Consoles' started by Timothy tools, May 31, 2025 at 1:23 AM.

  1. Timothy tools
    Timothy tools Guest

    How do I fix a xbox one that won't turn off and only shows a black screen when turned on?


    I was playing a game one night when it suddenly froze.

    I reseted the xbox and when it turned back on, it was for some reason stuck on the xbox loading screen.

    I turned the console off and when I turned it on again, the screen was all black and the console won't turn off.

    This has been happening for 4 days now.

    :)
     
    Timothy tools, May 31, 2025 at 1:23 AM
    #1
  2. SweetMonet Win User

    How do I fix a xbox one that won't turn off and only shows a black screen when turned on?

    Hi, Timothy! I'm sorry to hear you're having trouble with your Xbox console not showing any video on the screen. No worries, I'm happy to assist you with this today.

    Kindly try t do these steps and see if it will help fix the issue.

    Press and hold the Power button on the front of your Xbox until the console turns off.

    Unplug everything from the back of your Xbox.

    Wait 3 minutes, and then plug the power cord and HDMI back in.

    Then, please check if that fixes the issue.

    If that still doesn't fix the issue, try to manually reset the console this way.

    - Unplug the network cable if you're using a wired connection.

    - Power off your console, then unplug the power cord to fully shut it down.

    - Wait for 30 seconds.

    - Plug the power cord back in.

    - Press and hold the BIND button (used to sync controllers) and the EJECT button, then press the Xbox button on the console.

    - Keep holding the BIND and EJECT buttons for 10-15 seconds.

    - Listen for two “power-up” tones a few seconds apart.



    **Note:** If you don’t hear two power-up tones after 15 seconds or hear any “power-down” chirps, the process has failed.

    - Once you hear the second power-up tone, release the BIND and EJECT

    buttons.

    - The console should start and display the Troubleshooting screen.

    - From there, choose Reset this Xbox, then select Keep Games and Apps.

    The process will take a few minutes, and afterward, you’ll be greeted by the console setup assistant.

    Note: The Xbox Series S and Xbox One S All-Digital Edition do not have an

    Eject button. For these consoles, simply hold the Pair button and press the Xbox button.

    Let me know if that works. Thank you!
  3. ConorDowning Win User

    Xbox one s hardware

    It won’t turn on at all, it only shows a black screen and cannot be turned off when the console is powered on.
  4. JARATT Win User

    Black Screen of Death

    I had the same thing. Turn on, remove disk. Turn off. Unplug the power cord from the power brick. Wait one minute. Plug back in, Turn on. That worked for me.

    I also ran into another black screen fix online. See link to article on segmentnext.com below:

    segmentnext.com/.../xbox-one-black-screen-fix
  5. DELPHINO77 Win User

    My Xbox One Isn't working properly.

    Same black screen. Power display shows on, my Tv HDMI input shows receiving signal but black screen on xbox. Home button shows it’s there and option to turn console off or controller off but that is all I can do. Smh !
  6. susanthomerson Win User

    Xbox One Black Screen

    I’m having same issue have done this twice now only thing that will show after the green start up screen is black

    When I press and hold home on controller it takes me to a screen that says what do you want to do

    Turn off controller

    Turn off console

    Or restart console

    That is it other then that black screen

    Have reset

    And changed HDMI cable

    Have held the bottoms down

    Have unplugged

    I have done steps exactly as you have said and still nothing but black screen out side of start up green screen with Xbox logo and when I press home on controller
Thema:

How do I fix a xbox one that won't turn off and only shows a black screen when turned on?

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