Have tried to reset pin multiple time and pin won't reset

KING FLUFFY12 · May 30, 2025 at 4:23 AM

Hello,

I've been trying to access my minecraft account but it keeps asking for a pin, I have gone into my profile and found no pin set up, I have also gone into the sign-in options and change it locally but I still can't by pass the pin option. I've tried adding a new account onto my computer and doing it there but it still won't change. Also added two step verification but it still ask for my pin.

Is there any other way to reset this, I should also say this is a new computer and on my old computer i had no issue and through trying to reset this I have found that is account has been hacked into without my knowledge so someone who had hack into this account may have changed it.

Thank you, Lachlan

:)

Aileen C_87

Hi Lachlan, thanks for reaching out.

I'm Aileen, an Xbox Expert and fellow gamer. I know how frustrating it is to get locked out, especially if someone may have changed your security settings without your knowledge. Let’s go step by step to get control back.

Step 1: Check If It’s a Windows PIN or Microsoft Account PIN

The PIN request might be from Windows Hello, not Minecraft/Xbox itself.

Go to Settings > Accounts > Sign-in options

Under PIN (Windows Hello), click Remove if possible

If it asks for a PIN you don’t know, select I forgot my PIN and follow the reset steps (you'll be prompted to verify with your Microsoft account)

If it still fails here, the PIN may have been set from another device, which leads us to the next step.

Step 2: Change Microsoft Account Password Immediately

Since you suspect the account was hacked:

Visit: https://account.microsoft.com/security

Change your password

Review Recent Activity and remove any unfamiliar devices

Set up Two-Step Verification if you haven’t already

Step 3: Remove PIN Requirement via Web Access

Sometimes, Xbox or Minecraft apps request device sign-ins tied to a PIN setup. Try this:

Open https://account.live.com/proofs/manage

Remove any trusted devices or authenticator methods you don’t recognize

Re-add your current device

Step 4: Reinstall Minecraft/Xbox App and Clear Credentials

If Minecraft is still asking for a PIN:

Press Windows + R, type: credwiz

Open Credential Manager > Windows Credentials

Remove any entries related to Xbox Live, Minecraft, or MicrosoftAccount

Reinstall Minecraft/Xbox App from the Microsoft Store

If none of this works, and you're still getting PIN prompts with no option to reset, it may require a secure device recovery or a full reset of the system login. Let me know, and I’ll guide you through that safely without losing files.

Please let me know if you need any further assistance. Looking forward to your response.

oykko

Yeah I did I tried reseting pin again and won't work

RoyalCeltic2018

Have you tried getting a pin and pressing the reset button... Maybe that will reset it and it will work.

SammyVS

I'm Samy an independent advisor and I'll be helping you

How are you?
It's probably your PC password. Have you tried using your PC password?

Prai5ethe5un

So it was not my current PC password but it was the PIN that was on the PC when it was given to me. Thank you!

Have tried to reset pin multiple time and pin won't reset