[Account MS/XBOX Scam-Hack] - Escalation Safety team

The only way to do this is to contact xbox support by going to support.xbox.com/contact-us

If you account was truly hacked then they would have you create a new MS account without a Xbox profile on it and then ask you questions about your hacked account to verify ownership of it then they would send that information up to their escalations team
who will verify that information and if your account was hacked would then transfer ALL of your information over to that new MS account that you created.

The key is to talk with customer support and tell them that your account was hacked and that you need them to do an unauthorized access unable to recover escalation.

This is what should happen.

1. the support team should fill out a form to send to the escalation team these are some parts of the form.

1. they will have you create a new MS account that does not have a xbox profile/gamertag attached to it.

2. they will ask you for some information off of the console that your profile has been on.

3. ask for the IP address for your internet where your console is at.

4. ask for information that was on your account previously, Name, DOB, billing zip code

they will then send this form up to the MS escalations team who will look over the information and determine if your account was hacked and that information is correct they will then move ALL of your account information including any licenses for games and
movies over to the new account that you created at the beginning of the form. This is why it can not have a xbox profile attached to it because they will not be able to move the old account to the new account if there is one.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. It's possible that they haven't received your email, or there may be a system-related issue causing the delay. I recommend reaching out directly to Xbox Support for further assistance, as they have access to the necessary tools to investigate the matter.

To reach Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Hope this helps. Let me know if you need further assistance.

Hello Alfonso,

Thank you for posting in Microsoft Community.

I'm sorry to hear that your Xbox account has been hacked. To recover your account, we highly suggest contacting Xbox Live Support on this link Contact us | Xbox Support so they can help you forward an account recovery request to their escalations team.



It's also important to take steps to secure your account after it was recovered to prevent future hacks. This includes using a strong and unique password, enabling two-factor authentication, and being cautious of phishing scams.



Sincerely,



Microsoft Community Moderator

Thank you for your response.

If it's not possible to proceed with the account recovery webform, nothing to worry, there is still a way for you to recover your hacked account.

You will need to contact Microsoft Xbox support as they have the tools to escalate your case to the Account Escalation Team for an account recovery.

We do not have tools here to use for an account escalation since we are independent advisors but no worries, I will directly reroute you to Microsoft Xbox support.