Not getting passed the phone verification step to redeem my points.

Hi, PerfectSCARZ91! I'm sorry to hear you're having trouble redeeming your Microsoft Rewards Points. No worries, I'm happy to assist you with this today.

Please check if you have the phone number here and it is the correct one that is linked to the same email that you use for the Microsoft Rewards Program.

https://account.live.com/proofs/manage/additional

Once confirmed, and you are still getting the same issue. I would suggest submitting a ticket here to the Microsoft Rewards Support for them to further check and assist you with this issue.

https://rewards.bing.com/support

What would you like assistance with? *

Redeeming Points

Please select one category from the list below *

Error Redeeming Points

Please provide any additional details here *

Then, make sure to provide important information regarding your issue

I hope this helps! Let me know if you need any further assistance.

Thank you!

Tried signing up for Music Pass. Not getting a verification code in my google email. My phone number changed so I can't get a text. Can't change my phone number without getting a verification code. What's going on?

Yes. I have 2 step verification.

These are my proofs:

Two-step verification

Your account is protected by two-step verification.

Turn off two-step verification

Phone number(s):

xxxxxxxxxxx

xxxxxxxxxxx

Alternative email address:

xxxxxx@xxxxxxx (I have one)

Authenticator app:

You've set up an authenticator app to get security codes.

App passwords:

I've got an app password creator set up on my phone, which is connected to my microsoft and google accounts.

Trusted devices:

I've set up my trusted devices (1 Phone, 1 PC, 1 Tablet)

Security question:

Yes

I think they require a phone number for a verification code for your second redeemed item.

It's also a good idea to turn on 2 step verification, so that if they try to regain the account they will need a that gets sent to YOUR phone.