Subject: Request to Change Family Group Organizer for My Son's Account

Hi 태형,

My name is Aileen, and I’m an Xbox Expert and user myself. I understand how important it is to manage your son’s account properly, especially for enabling online play in Minecraft. Since this is a public forum, I can’t access or change account details, but I’ll help you with the best info on what to do next.

If your son’s Microsoft account is currently linked to a family group managed by an unused email address, only the current family organizer can remove the child’s account or transfer organizer rights. Unfortunately, Microsoft does not allow a family organizer to be removed or changed by anyone else for security reasons.

Here are your options:

Try to regain access to the unused email address that manages the current family group. If you can access it, sign in to that Microsoft account at https://account.microsoft.com/family and remove your son’s account from that family group.

If you cannot access the current organizer’s email, Microsoft Support may assist in specific cases, but you will need to verify your identity and ownership of the child’s account. Contact Microsoft Support directly at https://support.microsoft.com/contactus

Explain the situation clearly, including that the current family organizer account is inaccessible, and you want to manage your son’s account properly for online safety and play.

Microsoft may ask for proof of account ownership or additional verification before making changes.

Unfortunately, there is no automated way for a parent to remove a child account from another family group without access to that family organizer account.

If you want, I can help you draft a message to Microsoft Support to explain your issue clearly. Just let me know.

Please let me know if you need any further assistance.

Thank you!

Aileen

Hi, you can try this:

As your son is the family organizer go here with his account https://account.microsoft.com/family/home > select add member > make sure to select the family organizer role > type the email address associated with your Microsoft account

Once you join to the group, double check if indeed your account is a family organizer as well

Then use your son’s account to leave the family group and revert his age changing the birth here
https://account.microsoft.com/profile

Finally use your account to invite your son to the family group again, but select this time “family member” and not organizer
In that way you should be able to control his privacy settings and everything

Thanks for the reply.

I am using the Microsoft Family Website and I am logged in on my account as the family organzier, the only family organizer our family account has ever had.

Unless they are hidden somewhere very obscure, I cannot find where I can give my son administrator access to his own computer for school. It feels as if there are a layer of controls that are being hidden from me, the parent, for my own family account.

When I try to just remove him from the family account, I get the following message:

You can't remove [Son] from the family group

Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for [son] can remove this family member. Ask the family organizer who granted [son] consent to remove [son] from the family group.

This is pretty infuriating and starting to make me really wish I never started the family account in the first place.

Hello,

Check this webpage for information on leaving a family group as the organizer: Leave family group or remove members. Check under the dropdown menu called Leave family group (organizer).

Did you try to change these settings at xbox.com/privacy? And is your account listed at 18 years or older, or did it age up into adult status and was previous a child account?

Thank you,

Hello, my name is Khaji I am the independent advisor and I will be happy to help you today.

In this case, you must sign in to an adult account (the one you want to designate as the organizer for your family group) and then add their account to the family group from the organizer account. All organizers in a family group have the authority to manage member accounts, such as setting content limits, approving time extension requests, and adding new members to the group. You can do this from the web or by using the Microsoft Family Safety app. Web:

1. Open the Parental Controls panel. https://go.microsoft.com/fwlink/p/?LinkID=2172864

2. Select + Add family member.

3. Enter your email address.

4. Select your role in the family group: Member or Organizer.

5. Select Invite. Mobile app:

1. Download the Microsoft Family Safety app from Google Play or Apple App Store.

2. Tap Start to log in.

3. In Your Family view, select List.

4. Scroll down to select Add Family Member.

5. Enter your email address.

6. Select your role in the family group: Member or Organizer.

7. Select Next.

8. Choose the addition method and select Send invitation. Please note that members can only be part of one family group.

A member must leave the current family group to join a new one. Guest will receive a link to register via email. They will be asked to sign in to their Microsoft account to accept and join the family group. If they are minors, they will also be asked to request adult consent.

Best regards, Khaji