I've just got an Xbox series x and after creating a new Microsoft account it won't let me...

What do you mean by new PS account? I've got a PS account created back in July, around the same time I got minecraft. I've never played it though as it won't let md connect any microsoft account.

Looking forward to them fixing it since I just got my Xbox Series X today and It won't let me use the store.

Hi there,

you can create a new account by signing out via the Guide button on the controller and pressing 'X' after that press 'X' again to sign in, or select 'create new profile' this will create another profile.

Just keep in mind that every gamer profile needs to be connected to a different Microsoft account (or create an 'offline' account which doesn't connect to Xbox Live.)

Same here.

I upgraded from the ultimate pass on Xbox one X to the series X but it won't let me claim it on the series X.

Also Tetris connected won't open either.

Hi,

Thanks for your reply,

The last time I used my old account was on my xbox one, and the last thing I did was to transfer my game's to my new xbox series x.

When I got my xbox series x,

The first thing I did was to sign in but what appeared was the new gamertag.

I didn't change my gamertag myself, it just appeared,

My gamertag plus #701 on the end of it.

After I transferred my game's I restored to factory settings my xbox one, then sold it.

I have never received any enforcement action at any time.

I'm just puzzled as to how I have this new account.

I must say though, I can't remember the last time I physically signed in because I was permanently signed in, I've always just turned on my xbox and my gamertag/avatar appeared on screen.

But when I signed in to my new xbox series x I was prompted to choose a new picture for my gamertag.

So obviously when I tried to play any of my games they would start at the very beginning.

All progress lost.

I've tried to delete my account and start again but when I try, it just goes to this new account.

I can only assume that I forgot my password for my old account and created a new one, and I must have created a new account by accident.

I can't think of anything else that may help you to help me.

Regards