I forgot my email address

As I said I don’t know the email on that account but I know the password

Please let me know if you still need assistance, Radu.

I completely understand your concern. However, the steps provided are the only available methods to locate and recover your account. If you're unable to recall the email address and there's no way to retrieve it, unfortunately, the account cannot be recovered. In that case, you would need to create a new account.

Hi, Radu! Sorry to hear that you are having an issue signing in to your account because you forgot the email linked to it. No worries, I'll be glad to help you today.

Please know that due to account privacy policies, the steps outlined below will guide you in attempting to find and recover your account.

Important: Please read the instructions carefully.

Account recovery requires access to the associated email. Without it, retrieving the account will not be possible. For more details, please refer to this link on how to locate your Microsoft account email address:

https://support.xbox.com/en-US/help/account-pro...

As stated in the information provided, to access your Xbox account and other Microsoft services, you will need the email address and password used to create your Microsoft account. Even if you know your Gamertag, Xbox Support cannot provide this information for you.

If you're looking to recover your account using an alternate email or phone number associated with your main email, you can attempt this method here:

https://account.live.com/username/recover

Once you have identified the email address, you can fill out this form. You just need to provide as much accurate information so that you can verify your account.

https://account.live.com/acsr

The email contains sensitive information, and specific security measures must be followed to protect this data. Non-compliance with these regulations can lead to substantial fines and legal problems. To ensure that the rightful account holder is initiating the recovery process, the steps outlined above are the only means to locate or recover your email.

I hope this helps! Let me know if you need any further assistance.

Thank you!

Hi D T, my name is Daniel and I would be happy to help.

I'm sorry that you are going through this problem, keep in mind that this is a Microsoft public forum where we are players like you who try to help/guide other players with problems they are experiencing. This means that we are not Microsoft employees.

Having said that, there is an account recovery form which you can try to fill out to see if you regain access to your account to go to that form you must access the following link.

https://account.live.com/acsr

Support cannot help recover access to accounts, however if you want to speak with a support agent in a live chat you can do so by accessing this page.

Support: https://support.xbox.com/contact-us/

I hope this information is useful for you. Good luck!

Best regards,
Daniel.