Hey I need background help

Best way is to choose one that you like to have.

Open "my profile" and go to your achievement list left to Rewards.

Now check the games and click on the pic you like. Go down a little to choose it as background.

Rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early to see credits pending for this month's purchases unless they are part of another offer on the site.

Hey, the best place to get help would be your ISP, but that's if you're certain of who's doing it. Please refer to this link for more information:

support.xbox.com/.../dos-attacks-faq

-

Also if you do know who is doing it make sure to file a complaint:
support.xbox.com/.../file-player-complaint

You can try replying to the email you received denying the refund to contact the refund specialists, but there is no guarantee they will give a refund.

yea i know and i would do that thanks