Email doesn't exist anymore

Hi Cam,

My name is Aileen, and I’m an Xbox Expert and an Xbox user. I’m here to provide assistance with the best of my ability regarding your concern.

Please know that this is a public forum, and I am not in a position to enter your account, examine it, or make any changes from within. Like you, I am a regular user who likes to help.

I'm sorry you're stuck in this situation. It's frustrating when a deleted email causes issues with things like EA account access and Xbox recovery.

Unfortunately, once you've deleted the email tied to your Xbox account, it becomes difficult to verify things on services like the EA App if they rely on that email for security.

Here’s what you can do while waiting for the 6/4/25 phone number update:

Go to > https://account.microsoft.com/security

Under Advanced security options, check if there’s any backup method already added (another email or phone number).

If there's none, just let the system timer expire until June 4; Microsoft uses a 30-day protection period before allowing changes to security info. There's no way to speed this up for your protection.

As for EA:

Go to > https://help.ea.com/en/help/account/im-locked-o...

Scroll down and click “Contact Us”

Choose EA app > Manage my account > Can't log in

Explain that the Xbox account is active, but the original email is permanently deleted. Ask if they can help transfer your EA account to a new email or Xbox alias based on proof of ownership.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

Okey I guess I will wait for some hours and try to sign in again

Hi Fenrakk, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

It's possibly an issue with Xbox Live. I can't say for sure though since they haven't made an announcement about any problems; however, I can tell you others are reporting the same issue at the moment in other topics.

For now, I'll suggest a hard reset. All you have to do is press and hold the power button until the console turns off (it should only take about 10 seconds). After that, just turn it back on and see if the issue has been fixed.

If not, then keep an eye on the Server Status site:

https://support.xbox.com/xbox-live-status

I actually just got back in from my xbox. Didn't do anything special either, just restarted my console and it signed me in as normal. So maybe this was just a big hiccup? It was also telling me that the email did not exist when I tried to get in here on
the website, so i had to make a new random one just to post this question. But now im going to try to get back into my main email on here i guess since its working on my xbox now. Hope yours sorts it self out as well!