Has anyone been logged out of Xbox unexpectedly and not able to log back in?

Hi RP0207,

My name is Aileen, and I am an Xbox Expert and an Xbox user. I’m sorry you’re going through this. I’ve experienced a similar issue in the past, so I understand how frustrating it can be when you keep getting redirected in circles and can’t even get a proper login to stick.

Just a reminder that this is a public forum, and I can’t access or make changes to your account, but I’ll do my best to guide you with what worked for me.

From what you described, especially the loop asking for a new password, it sounds like your console might be stuck in a credential sync or token issue. Here’s what I suggest trying:

First, remove the Xbox account fully from the console:

Press the Xbox button > Profile & system > Settings > Account > Remove accounts > Choose your account > Confirm.

Then fully power cycle the Xbox:

Press and hold the Xbox power button for 10 seconds until it shuts down.

Unplug it from power for 2 minutes.

Plug it back in and turn it on.

Now re-add your account:

Go to Profile & system > Add or switch > Add new.

Sign in using your Microsoft credentials again.

If the same issue happens after that, it might be a system-level bug. In that case:

Try signing in from a different network connection, like a mobile hotspot.

This will help isolate whether it’s a console, account, or connection issue.

If nothing changes, and since you’ve already reset your password and tried console reset, I recommend speaking directly with a real person through Xbox Support:

Go to > https://support.xbox.com/contact-us

Select Account & profile > I can’t sign in > Click Chat with a gamer or Request a call

(If those don’t show up, try signing in to your Microsoft account on the support page and refresh.)

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

Has anyone been able to log onto live yet?

So I've been trying to download my profile to my Xbox 360 and keep receiving error codes, the latest one that keeps popping up is that there is a problem with my credentials, but im able to log on to my Microsoft account on my phone without issue.
All of my info has been updated, I've tried logging out and back in and attempting to log in/download the profile to my xbox again, no luck. Ive tried clearing my system cache, but nothing ive tried has worked. Can anyone help me figure out how i can fix this
issue?

So I've been trying to download my profile to my Xbox 360 and keep receiving error codes, the latest one that keeps popping up is that there is a problem with my credentials, but im able to log on to my Microsoft account on my phone without issue.
All of my info has been updated, I've tried logging out and back in and attempting to log in/download the profile to my xbox again, no luck. Ive tried clearing my system cache, but nothing ive tried has worked. Can anyone help me figure out how i can fix this
issue?

I'm sorry I have not been able to get back to this since my last post due to holiday travel. Again it has been random. I was able to successfully log on and play with no problem at all for two days. Then out of nowhere it would not allow me to log on again
and nothing had changed. Since then however, there's not been a problem.