Method to recover a hacked... and subsequently banned.... Xbox gamertag account?

Hi K_BCHIC,

My name is Aileen, and I am an Xbox Expert and an Xbox user. I’m sorry you're dealing with this; it’s incredibly upsetting when a hacked account leads to a ban, especially when it feels like all the doors to fix it are locked. I’ve seen others go through something similar, so I’ll walk you through the best possible way forward.

This is a public forum, so I can’t access or fix accounts directly, but I’ll guide you on what you can do.

What’s happening:

Your Xbox account was hacked, and the gamertag was changed.

The new gamertag (on your Microsoft email) is blank with no history.

Your original gamertag—the one with your actual history—was banned.

Now, you can’t appeal because the enforcement tools don’t show that banned account under your email anymore.

What you can do next:

1. Report the account as compromised

Go here and report your Microsoft account as hijacked:

https://www.microsoft.com/reportacompromisedacc...

Include:

The original gamertag name (the one that was banned)

The current email address still tied to the account

Dates and details about when the gamertag changed and what happened

This alerts the Microsoft Identity and Safety team that your Xbox identity was stolen and altered.

2. Contact Xbox support for manual escalation

Go to:

https://support.xbox.com/contact-us

Choose these steps:

Subscriptions & Billing

Then I can’t sign in

Choose Chat with us or Request a call

Let them know clearly:

“My Xbox gamertag was changed after my account was hacked. The hacker got my original profile banned. Now the account looks clean, but my real gamertag (which had all my history) is gone and banned. I can’t appeal through Enforcement because that identity isn’t visible on my Microsoft profile anymore.”

They may need to escalate this to the Microsoft Account Recovery or Safety team, who handle situations involving fraud or identity misuse.

3. Escalate further (if support can’t help)

Try this form:

https://support.microsoft.com/supportrequestform

Choose something like "I can't sign in to my Microsoft account", but explain in the body:

The gamertag was changed

The account was banned after the change

Now you can’t appeal or even see your original gamertag

Mention that normal recovery and appeal processes don’t apply here due to identity swap.

Unfortunately, if the Enforcement Team issued the ban after the hacker took control, they won’t reverse it unless Microsoft confirms the account was truly compromised at the time.

So everything hinges on proving the compromise first.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

i did never ask for info via msg over xbox live because the only accounts i recover are some of my best friends account, i have their phone number, so unless xbox is tapping my phone line they wouldnt have proof of me asking for a gamertag, plus i never
recovered a gamertag for boosting, only so i could play on a lower account so games wouldnt be as hard, also recovering gamertag or whatever its called is account lock/ban not console ban... the problem is i think xbox thinks that i was the one that hacked
lead792, but if they checked the msgs on the other account i was on then they would realise that i didnt hack it... thus the reason for this whole entire thread, but it seams that the enforcement team or what ever doesnt care about me and will never read this
thread and never email me and never talk to me about this incident ever... and they are utterly unfair for that move...

This would recover the Gamertag back to your xbox.

Sometimes if there is an account that is hacked if you recover before instructed it could flag the account.They were probably just letting you know it was ok to recover.

If your account was 'hacked' you'd have to recover your gamertag again.

Hello, My name is David. I am an independent advisor, happy to help you today.

I understand that you want to recover your gamertag from an Xbox account that has been banned. However, if an account has been permanently banned, you will not be able to recover the gamertag associated with that account.

Permanent bans are the result of a serious or repeated violation of the Xbox Terms of Use. These bans are put in place to help protect the Xbox community and are not lifted for any reason.

Best regards.