When I connect my second account on my xbox I put my password and the verification password...

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try temporarily disabling two-step verification from the website

https://account.live.com/proofs/manage/additional

Then try signing in to your console again. If the issue persists, try changing your password and trying to sign in again.

Best regards.

im able to sign in with the website i changed my password and then i entered my password on the microsoft store it gave the error again ive changed my second verification email

Guys, i got to connect my xbox live account in my xbox 360. the problem was that the xbox does not support security codes for two-step verification, my microsoft account is configured so, then you need to generate a password for application in
account.live.com/.../Manage option: password application. I used this password to log in with my email account on the microsoft xbox 360, and it worked!

Thanks for all!

[quote user="RealFlare"]

I reseted my password of my Microsoft account. I signed in on my Xbox One console again and it worked perfectly fine. But, whenever I try connecting on my Xbox 360 console, this error shows up:

"Sorry, there's a problem with the credentials that you are using."

[/quote]

Can you go to
the website for account security and protection, and check if you have Two Step Verification enabled?

If your account is in fact protected by two step verification, you need to create a so called "App Password" further down on the page.

On the 360 and other devices or apps (hence the name "App Password") that can't use the Two Step Verification code request, you need to use the app password instead of your regular password.

I do have a question...

on my iPhone I use gmail and my xbox email is through my mom's school email address. Neither of which is a microsoft account to my knowledge. My email I use for my xbox doesn't come through my phone.

1. Do I put the app password from the computer as my password on my gmail account?

2. Do I even need to have the two step verification?