Booting up

Hi Colyn, I hope you're doing well. I am an Independent advisor, and I am here to help you.

Let's perform troubleshooting steps on your console but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug your external hard drive for us to determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow the steps to Power Cycle your Console:

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Once done, kindly check if you will encounter the same issue.

Thanks for your ongoing help but a corrupted file would cause this to happen every time the machine starts up not just the odd time I decide to eject a disc at a certain point during start up. As I have repeated not ejecting the disc the machine loads up
fine. I did speak to a customer services rep who also was stumped and doing a reset yesterday the problem still exists

Sorry for your issue i can understand it's hard too fix but we do try our best remember that

But anyways i do recommend contacting the Customer support and confirming this but the way i picture this is there a boot up problem resulting a file not being loaded properly therefore it's corrupted and will require a Reset of the system. Please do not
do this yet until a support agent has reviewed your case and encourages you on doing this action.

Okay Lets try removing the Kinect from the console clear the system cache and see if it resolves it's self

If it does fix itself then it may be the Kinect draining your console of the power and may need repairs but i currently don't recommend this yet. If i Cannot resolve your issue i'd really start a chat with an Xbox Support agent to get Fast Messages and more
info on the Topic.

Clear the Cache- support.xbox.com/.../power-cycle-console

Xbox Customer Support- http://support.microsoft.com/contactus/?ln=en-ca&ws=canadaen

Clear the system cache on your HDD.