Unable to find true Microsoft support - for login issue that I was already told ONLY...

Hi Bruno,

My name is Aileen, and I’m an Xbox Expert and an Xbox user. I’m here to provide assistance with the best of my ability regarding your concern.

I am aware that you require assistance with your account, but before we begin, let me remind you that this is a public forum, and I am not in a position to enter your account, examine it, or make any changes from within. Like you, I am a regular user who likes to help.

I understand how frustrating it is when you're caught between multiple Microsoft accounts and just trying to access the game you've purchased. Since Minecraft support has redirected you to Microsoft support, and you're unable to find a direct contact link, here’s how to speak to a real Microsoft agent:

Go to > https://support.microsoft.com/contactus

Scroll down and select “Contact Support”

Choose “Microsoft account” > “Something else”

When the virtual agent opens, type "Talk to an agent" or "Contact support"

Select Chat or Call back, depending on what’s available

Just make sure you’re signed in using the Microsoft account associated with your Minecraft license when you go to the site.

This should connect you to a real Microsoft support representative who can assist you further.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

To be specific, I was not actually told that I could not recover my Minecraft account, only that the Microsoft support agents were unable to run this procedure. Are there not any services within Microsoft dedicated to Minecraft because I cannot seem to find any on the support page and Minecraft Support is only for Mojang accounts, which is not my case since I have already migrated my account?

Hello Josef

I am able to login to all my other games without issue. It is only Minecraft that has started having issues as of recently. I have also came into contact with Mojang before Microsoft support, and it was there I was advised to contact you. They told me "Minecraft uses a Microsoft account to access the game"

The only thing Mojang support told me could be an issue, is the fact that I could have connected accidentally with a different account, but seeing as I have only one account, that cannot be the issue. As I already mentioned I also completely uninstalled the Minecraft Launcher together with the .minecraft folder, yet the problem persists.

There is currently an issue with peoples profiles and accounts on microsofts side, I personally was unable to login as it said my account wasn't connected to a xbl account(fyi that account is the one i'm on xbox.com right now). The support staff told me
to test again in 2-3 hours.

I have received a response from EA support and they have told me they are "unable to provide the resolution to [my] concern", and have suggested that I contact Microsoft support - which I already have, where they told me to contact the game's publisher, that being EA. 🙄

I will try to once again contact Microsoft support when I am able to during the week (seeing as they are closed on weekends) to try and solve this issue.