"That verification method isn't working right now. Please try another method"

Hi Vitor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Try using another verification method connected to your account.

For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

You can use the sign-in helper: https://go.microsoft.com/fwlink/?linkid=2241206



I hope this helps.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

It is important that you verify that your phone storage is not full in relation to messaging, as this may be causing you to receive the verification message to your number.

If this does not work, I still recommend that you contact the Microsoft team directly in order to receive specialized help to recover your account.

You can do it from here:

https://occclientglobal.iconchannel...lationid=e1e13dca-0206-4863-9e73-0ac7b3e328b9

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hi Muhammad,

My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I’m here to provide assistance with the best of my ability regarding your concern.

I am aware that you require assistance with your account, but before we begin, let me remind you that this is a public forum, and I am not in a position to enter your account, examine it, or make any changes from within. Like you, I am a regular user who likes to help.

I’m sorry you're going through this; it’s incredibly frustrating, especially after spending money on a birthday gift. Based on everything you've tried (which are all solid steps), this looks like an issue that can’t be fixed through self-service anymore, especially if it's been over a month with no access.

Here’s what I recommend next:

Visit the Microsoft account recovery form directly:

https://account.live.com/acsr

Use the exact email tied to your Forza game and fill out every field you can with accurate information. This is your best shot if you’ve lost access and none of the verification methods are working.

If that fails or already did, contact Microsoft support using the non-sign-in path:

Go to > https://support.microsoft.com/contactus

Select “I can't sign in”

Then choose “I forgot my username or password” or “Two-step verification issues”

Click “Contact Support” and when the virtual agent appears, type "Talk to an agent"

Choose Chat or Request a Call if available

This will give you access to a live support person who can look deeper into your case.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

Hello Gerard_815,

Thank you for the information. Please note that we do not have access to anyone's account here, but I'll do my best to assist you the best I can.

Microsoft typically locks your account for security reasons. This is a temporary measure, often lasting 24 hours, but in some cases, it can take anywhere from 15 to 30 days. This process is designed to protect your account and ensure that only you, the rightful owner, can make changes while preventing unauthorized access.

Being locked out of your Microsoft account can occur for various reasons, usually for security purposes.

1. Suspicious Activity

2. Multiple Failed Login Attempts

3. Recent Security Changes: If you’ve recently updated your account information (such as your password or security settings), Microsoft might lock your account temporarily as a precaution to make sure only you can make those changes.

4. Account Recovery Process: During account recovery, a temporary lock may be placed to ensure the process is secure.

5. Violation of Terms of Service

You can try submitting a form here to reactivate your account:

https://www.microsoft.com/en-ph/concern/Account...

Thank you!

Hi Huynh, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to fill out the Account Reinstatement form.

Please, use this link: https://www.microsoft.com/concern/AccountReinstatement

I hope this helps.